Operations Support Specialist, Customer Service​/HelpDesk

Career Opportunities:
Operations Support Specialist (39494)

Requisition
39494
-Posted
- 200912 (SG&A-CUSTOMER SERVICE)
- United States

- GA

- Canton

Reporting to the Supervisor, this position provides internal support for the Customer Service team. Primary responsibilities include analyzing, evaluating, and maintaining data and documentation required to support business operations related to Customer Service responsibilities as well as collaborating on systemic and process enhancements/improvements and training programs with management.

This role is remote if you reside in the Atlanta, GA area or hybrid role if located in the New Prague, MN area.

• Price Desk Management to include maintaining price records in ERP, manage/Price Book, verify pricing meets company standards.
• Work with sales team for special promotions to determine best protocol.
• Customer Service tasks: master data, customer account information and product information.
• Manage department documentation, such as policy and procedural work instructions and process flow charts.
• Collaborate with management on process improvements.
• Support IAR’s by assisting with order management.
• Coordinate customer service survey process.
• Other duties and responsibilities as assigned by management.

• Lift up to 25 pounds.
• Sitting, standing, stooping, bending, other related tasks in an office and industrial setting.

• High school diploma or GED. Advanced degree is a plus.
• Minimum of 5 years Customer Service and order processing experience required.
• Strong understanding of Quote to Cash process required.
• Strong knowledge of Microsoft Office products (excel, word, outlook etc.)
• Experience working with JD Edwards/El preferred.