Customer Service Representative

Are you the kind of person who thrives under pressure, laughs in the face of chaos, and answers the phone with a smile even during plumbing panic mode? Perfect.
My Georgia Plumber is looking for a Customer Service and Dispatch Coordinator- someone who can juggle phones, schedules, and maybe even a plumber or two.

We call this role part Concierge
, part People Tracker
, and 100% essential to our day-to-day success. You'll be the first voice our customers hear and the one who keeps our field team running smoothly.

• Answer high volumes of inbound calls from customers who need help, stat
• Provide calm, helpful, and friendly service-even when things get a little messy
• Schedule appointments and coordinate with field technicians
• Prioritize tasks and manage last-minute changes like a pro
• Use software tools (Service Titan experience = big plus) to document and dispatch jobs
• Keep communication flowing between our office and technicians
• Stay organized, even on the busiest days

• Prior experience handling 100+ calls on high-volume days
• Strong multitasking skills-you'll need them
• Excellent phone etiquette and written communication
• Intermediate Microsoft Word and Excel skills
• Quick learner with strong attention to detail
• Service Titan software experience
• Dependable, punctual, and professional
• A great sense of humor (seriously, it helps)

We want you to feel supported and set up for success, just like our customers.

• Health, dental, and vision insurance to keep you in tip-top shape
• 401(k) with company match to help you plan ahead
• Paid training, holidays, and time off- because everyone needs a break
• Ongoing development and training to grow your skills
• A fun, team-focused culture where your voice is heard
• Room for advancement as our team continues to grow

At My Georgia Plumber
, we're a fast-paced team that tackles plumbing emergencies with skill, professionalism, and a little humor. If you're ready to bring your A-game and keep things running behind the scenes, we want you on our team.