Mortgage Loan Officer Support - Member Direct

Overview

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets says that success comes from focusing on people, not profits? Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

As a Mortgage Loan Officer Support, you'll play a key role in helping BECU members confidently navigate one of life's biggest financial decisions—home ownership. By supporting Member Direct Loan Officers, you ensure mortgage applications move forward smoothly, accurately, and with care. Your expertise helps members feel informed, supported, and empowered throughout their mortgage journey, while your partnership with internal teams strengthens efficiency, trust, and growth across BECU's mortgage business.

Every interaction you handle helps elevate the member experience and fuels BECU's continued success.

To join our dynamic team in this role, we require candidates to be residents of WA, OR, , AZ, TX, NC, SC, GA, or VA. If you're located in Washington state and within a reasonable driving distance to our Tukwila Headquarters (TFC), we encourage you to come into the office on Tuesdays & Wednesdays each week. For those candidates that live outside the commutable distance to TFC and in any of our approved remote work locations, this role will be primarily remote.

Remote or onsite, we are committed to ensuring you are fully engaged and included in our collaborative environment.

• Mortgage Systems & Product Expertise: Build and apply a strong working knowledge of mortgage loan systems, underwriting, processing, tracking tools, and BECU's mortgage lending website to support seamless origination.

• Loan File Accuracy & Completion: Re-key mortgage loans as needed, review applications and documentation for completeness, and ensure high-quality files by updating records, collaborating with Loan Officers, and connecting with members or partners to gather missing information.

• Pipeline & Conditions Support: Review Notices of Incomplete Application (NOIA) and approval conditions, assisting in securing required documentation to keep loans moving efficiently through the pipeline.

• Inbox & Documentation Management: Monitor Loan Officer inboxes for incoming documentation and correspondence, following up with members on outstanding application deposits and required items.

• Rate Lock & Product Support: Lock loans in accordance with BECU policies when Loan Officers are unavailable, while maintaining in-depth knowledge of mortgage products, forms, and documentation requirements.

• End-to-End Loan Support: Serve as a backup point of contact for all parties involved in the loan—from application through closing—ensuring continuity and clarity throughout the process.

• Member Experience Excellence: Respond to member questions and requests promptly, helping set clear expectations and providing guidance at every stage of the mortgage journey.

• Cross-Team
  
  Collaboration:
  
  Partner with Mortgage Fulfillment, Support, and Loan Servicing teams to resolve issues during…