Customer Success Manager; Bilingual

Seahawk, a premier

WordPress development firm headquartered in the US, boasts a global clientele and is renowned for its excellence. As we continue to expand at a rapid pace, we are actively seeking dynamic and enthusiastic individuals to join our Customer Success team and play a pivotal role in driving the company’s growth.

This position is for the individual with the right set of technical skills and creativity. A Customer Success Manager will be responsible for managing the projects from conception to delivery. They work very closely with our clients and the leaders of the company.

We are seeking for a CSM who possesses relevant experience of Word Press, DNS, Web development process and is a good team player who can work under pressure to meet deadlines. The candidate must be enthusiastic enough to be able to work with flexibility. Additionally, the candidate should have the ability to learn new technologies and communicate those concepts to customers with varying degrees of technical expertise.

• Interacting with clients to understand the key requirements of business.
• Website building with a creative approach and activating social networking platforms for the clients.
• Assisting in selecting a right technology framework & discussing proposals with clients.
• A solid understanding of web development.
• Testing the website and identifying technical problems.
• Act as a communication liaison between Technical Support, Customer Success and Customers.
• Proficient in English and Chinese Languages

• Bachelor’s degree is a must.
• 3+ years of experience as Customer Success Manager.
• Must have knowledge of Word Press.
• Understanding of domains and how DNS for domains work.
• Basic understanding of how FTP and SQL connections work.
• Familiarity with Elementor, Figma, HTML, Word Press .
• Analytical skills are a must.

Seahawk was founded with a clear mission: to foster consistent growth and cultivate an unparalleled work culture for our employees. We are committed to providing remarkable growth opportunities along with a host of additional benefits, including:

Take a closer look at our About Us and Services for a comprehensive understanding of Seahawk and how we work.