IT Help Desk Technician

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At Switch, we don’t just design, build and operate data centers—we are enabling the technology of the future. Led by Founder & CEO, Rob Roy, we believe in revolutionary innovation, operational excellence and the principle of karma. Switch is where talented people come together to EVOLVE the digital world.

We believe that innovation isn’t just about technology—it’s about the people, culture, and purpose that make it happen. Every Switch team member contributes to a mission greater than themselves: to create the world’s most advanced digital infrastructure that powers the progress of humanity.

The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and access issues, following established procedures, and escalating issues when needed. You will support day-to-day IT operations that keep the business running. This is an on-site role based in Las Vegas.

Provide first-level technical support by phone, ticketing system, and remote tools

Troubleshoot common Windows, email, hardware, and application issues

Monitor the help desk queue and resolve tickets based on priority and order received

Escalate issues that fall outside documented procedures or access levels

Set up and deploy workstations, peripherals, and standard software

Create, modify, and disable user accounts in Active Directory

Assist with employee onboarding and offboarding IT tasks

Document issues, resolutions, and internal procedures in the ticketing system

Follows documented processes and asks for help when needed

Communicates clearly and professionally with internal customers

Takes ownership of assigned tasks and follows through

Works well as part of a support team

Pays attention to detail when documenting work and configuring systems

Provides consistent, reliable customer service

Familiarity with Active Directory user and computer management

Experience using a help desk ticketing system

Ability to troubleshoot common PC hardware and software issues

CompTIA A+ certification required

Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus

Valid driver’s license and reliable transportation for on-site work

0–2 years of experience in an IT support or help desk role

A Culture of Karma – We are self-motivated by karma, ensuring our actions contribute to a positive, supportive and forward-thinking environment.

Industry Leading Designs – Work with the most advanced data center technology on the planet and be a part of emerging technology development.

Flexibility & Remote Opportunities – Whether in-office, hybrid, or fully remote, we offer the technology and support to keep teams connected and productive.

Career Stability & Growth – In this expanding industry, we invest in our people, providing opportunities & advancement in a stable, growing company.

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

This is more than a job—it’s a mission. If you’re ready to be part of a culture that values innovation, karma, and limitless potential, we want to hear from you.

Apply Now and Let’s Build the Future Together.