IT Support Field Engineer

WE'RE HIRING: IT Support Field Engineer L2 – Spain

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A leading global IT services provider delivering onsite, remote, and infrastructure support solutions to enterprise clients worldwide.

• Operating in 190+ countries
• Supported by 6,000+ skilled engineers globally
• Serving 200+ enterprise clients across multiple industries

The company is committed to service excellence, operational reliability, and delivering high-quality IT support solutions at scale.

The project provides comprehensive IT support services to enterprise customers across multiple locations in Spain. It focuses on ensuring seamless end-user experience, business continuity, and high service-level compliance in both onsite and remote environments.

The IT Support Field Engineer L2 is responsible for delivering Level 2 onsite and remote IT support to end users, including executive and VIP stakeholders. The role requires strong technical expertise, excellent customer service, and the ability to operate in fast-paced, multi-site enterprise environments.

• Provide Level 2 onsite and remote IT support to end users
• Troubleshoot and resolve hardware, software, and connectivity issues
• Support desktops, laptops, printers, servers, and peripherals
• Escalate unresolved incidents in accordance with SLA and ITIL processes
• Ensure high customer satisfaction and service quality

• Windows OS installation, configuration, and troubleshooting
• Microsoft Office and enterprise business applications
• Email, VPN, and collaboration tools
• User account and access management

• Desktops and laptops:
  Dell, HP, Lenovo
• Printers: HP, Lexmark, IBM
• Servers and related infrastructure
• Peripherals and end-user accessories

• Maintain accurate asset inventory and documentation
• Perform device deployment, replacement, and decommissioning
• Coordinate hardware refresh and lifecycle management
• Update asset and ticketing systems

• Provide remote support for distributed user environments
• Travel to client sites as required
• Collaborate with centralized service desk and regional teams
• Support multiple customer locations across Spain

• Deliver VIP and Director-level support with a white-glove service approach
• Follow ITIL best practices and organizational procedures
• Document incidents, changes, and resolutions clearly
• Support IT rollouts, upgrades, and project initiatives

• CompTIA A+ Certification (mandatory)
• Baseline OEM Certifications (any of the following, depending on assignment):
• Dell Desktop / Laptop
• HP Desktop / Laptop / Printer
• Lenovo Desktop / Laptop
• Lexmark Printer
• IBM Printer
• Server technologies

• Strong customer service and interpersonal skills
• Proven experience supporting VIPs and Directors
• Professional communication and white-glove service mindset
• Ability to work independently and manage priorities

• Strong Level 2 onsite IT support expertise
• Advanced troubleshooting and problem-solving skills
• Experience in enterprise IT support environments

• English:
  Proficient (minimum B2)
• Spanish:
  Proficient (minimum B2)

• 2–4 years of relevant IT support or field engineering experience

Why Join Us

At Excis , your work makes a real impact. As an IT Support Field Engineer L2 , you will be part of a dynamic, hands-on team where your technical expertise directly enhances user experience, system reliability, and operational success in a mission-critical environment.

We offer a supportive and collaborative workplace that encourages professional growth, continuous learning, and exposure to diverse technologies. You will work alongside skilled engineers, gain experience in high-availability enterprise operations, and contribute to solutions that support global clients.