Claims Technical Director – Commercial Auto

Overview

Currently we have an opening for a Claims Technical Director in our Commercial Auto department. The person in this role will investigate and adjust commercial auto bodily injury claims. We take an active approach in claims adjusting and are looking for a person who enjoys the role of putting that experience to good use. Because we focus on outcomes and not just processes, we look for the adjuster who is very skilled at developing strategies to bring claims to resolution.

The person hired for this position will work from an office in their home with occasional travel to claim reviews and meetings.

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group''s member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

We provide workers’ compensation and commercial auto coverage for mid to large-sized companies, using our deductible program. Our service in claims and loss control is second to none. Our renewal retention is 90+%, meaning they enjoy working with us too!

We value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.

• Manage an inventory of claims with nationwide scope of significant exposure involving complex liability and litigation.
• Review and evaluate coverage and liability.
• Secure necessary information (i.e., reports, policies, appraisals, releases, recorded statements, records, or other documents) in the investigation of claims.
• Work toward the resolution of claims files, and attend arbitrations, mediations, depositions, or trials as necessary.
• Affect settlements/reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
• Convey complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties maintaining a professional demeanor in all situations.
• Ensure that claims payments are issued timely and accurately.
• Ensure compliance of claims handling pursuant to all state, legal, statutory, and regulatory bodies to comply with all company procedures and requirements.
• Serve as a technical expert on a product(s) and/or line of business.
• May provide technical guidance and direction to team members.
• Interact with underwriting and marketing regarding claims trend issues.
• Performs other duties as assigned

• A minimum of 10 years of commercial auto bodily injury adjusting experience is required.
• Current P&C adjuster licenses required, where applicable.
• Strong consideration will be given to candidates with industry designations.
• Great communication skills, in both written and verbal form, are required.
• Ability to work with a variety of internal and external contacts is required.

Salary Range: $ - $

Benefits:
Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role''s scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match.

These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process.