Assistant Store Manager

Summary

The Assistant Store Manager has the responsibility for all store activities in the Store Manager’s absence. The Assistant Store Manager must exemplify the company’s culture through the execution of the Mission and Values. A successful Assistant Store Manager will demonstrate aggressive customer service at all times, effectively lead all store associates and is responsible for total store operations in the absence of the Store Manager.

The Assistant Store Manager must have expertise in company culture, merchandising, shrink control and operational aspects of the store. The role requires knowledge of the local market, customer base, seasonality opportunities, competitors and other specifics of the local market that may influence the business. The Assistant Store Manager is a leader, problem-solver, and strategic thinker who manages time to help achieve budgeted goals and instills CNRG’s Mission and Values in all associates, ensuring the entire store operates according to CNRG’s operational guidelines.

• Exemplify and ensure CNRG’s Mission and Values remain forefront in daily business as well as keep all associates informed as to store and company expectations and news
• Ensure aggressive customer service is defined to associates and demonstrated as part of total store operations to exceed customer expectations
• Assist in achieving store budgeted goals through key associates and/or personal actions
• Properly merchandising the retail sales floor to company set standards
• Verify merchandise is received, stored and merchandised in all departments according to established operational and safety procedures
• Monitor delivery procedures to ensure merchandise is loaded and delivered on time and customers coming to pick up merchandise are processed promptly and courteously
• Ensure commercial sales associates are aggressively pursuing new commercial customers while maintaining aggressive customer service for current customers
• Report any unusual occurrences promptly to the Store Manager and take immediate action to resolve problems that require attention
• In the absence of the Store Manager, lead all associates, providing direction and feedback to ensure the store operates according to company policies and standards
• Assist with recruiting, selecting, and training associates
• Help create a team environment throughout the store
• Must be certified in all applicable areas in the store (e.g., inside and outside forklifts, DOT, gate, receiving, and service desk)
• Must complete the HCI product knowledge course, be able to complete opening and closing procedures, and master all store customer service skills (e.g., banding lumber, cutting keys, mixing paint, keying locks, cutting flooring)
• Other functions as assigned by supervisor or company official

Must demonstrate excellent leadership and problem-solving skills. Be able to manage with limited supervision. They must have good oral and written communication skills to interact effectively with customers, vendors and other associates. A successful Assistant Store Manager must understand aggressive customer service and be team-oriented. They must have good management and organizational skills and understand and interpret data presented in statistical or numerical form to assess and coordinate merchandise and operations in the absence of the Store Manager.

They must be detail-oriented and able to handle multiple tasks in a fast-paced environment. They must be able to climb ladders, reach, bend, twist, kneel, lift up to 50 lbs., handle large odd-shaped items, and stock items in overhead areas. They must be able to work a flexible schedule including weekends, evenings, and holidays.

• All levels of employment enjoy our employee discount
• 401k with employer match
• Employee Assistance Program
• Part-Time benefits include Vision, Dental, Critical Illness, and an Accident plan
• Full-Time benefits include Medical, LTD/AD&D, STD, Life Insurance, Dependent Life Insurance, Will prep services

CNRG’s, Inc. complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.