Specialty Beauty Advisor - Clinique

OVERVIEW

The Specialty Beauty Advisor – Clinique (SBA – Clinique) is responsible for maximizing sales in the Clinique brand, including color cosmetics, skincare, and fragrance. The role involves engaging guests to determine their individual needs, assisting guests in the selection and purchase of merchandise, and maintaining overall store standards such as cleanliness and replenishment. The SBA represents the image, products, and culture of Ulta Beauty and the Clinique brand to guests and supports the Experience Manager through a focus on performance (service/retail sales and in‑store events), people (guest service and associate culture), and process (operating procedures and compliance standards).

• Meet or exceed Clinique brand sales and clientele goals and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty, omni‑channel, and retail shrink.
• Ensure each guest receives exceptional service by greeting and engaging every guest, personalizing service to their needs, offering samples, and recommending complementary products and/or services.
• Perform makeup applications, skincare analysis, and product demonstrations with guests.
• Book appointments for and support the execution of services and in‑store events that deliver an unrivaled guest experience while meeting sales goals for the Clinique brand and the store.
• Build and maintain strong customer relationships and actively engage a growing customer list for Clinique brand sales, including follow‑up on guest inquiries.
• Inform guests of current promotions, events, and services within the store.
• Stay informed about new and existing products and services, and be knowledgeable about ingredients and benefits of these trends to better serve guests.
• Maintain prompt, regular attendance.

• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the sales floor.
• Maintain strong relationships with Clinique brand partners through required training and participation in in‑store events and promotions.
• Collaborate with managers and associates throughout the store to help grow the business.
• Participate in ongoing training, including brand and category education, for continuous professional development and to drive Clinique brand sales performance.

• Be knowledgeable of and ensure adherence to Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty and Clinique brand dress code, including wearing brand assets as directed.
• Drive sales by keeping the assigned work area replenished, signed, and faced, and ensuring testers are available and maintained in compliance with hygiene standards.
• Maintain outstanding store operational standards, including setting merchandise, testers, and demonstration stations to company standard and keeping the Clinique brand area, sales floor, restrooms, cash wrap, back room, and break area clean.
• Participate in merchandise resets, planograms, marketing displays, physical inventory procedures, and the processing of shipments for the Clinique brand.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

• Ability to build and maintain strong guest relationships; 3‑4 years of prestige product line retail experience.
• A high school diploma (or equivalent) with 3‑4 years of relevant work experience, or an equivalent combination of education and experience.
• Adherence to the Ulta Beauty dress code while maintaining a professional appearance.
• Demonstrated sales, product, and service competency.
• Ability to handle guest concerns proactively and prioritize tasks.
• Ability to work independently and as part of a team.
• Availability to work nights and weekends.
• Required licenses:
  Demonstrator’s license in Nevada;
  Cosmetology or Estheticians license in Maine.

• On a regular basis, ability to stand, bend, and lift up to 50 pounds of merchandise for a full‑scheduled shift.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.