Technical Services Manager - Gas Equipment

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Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world.

Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:

LECO) with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.

Employment Status:
Salary Full-Time

Pay Grade and Range: AZT
000-P2($74.538,00- $93.172,00)

This position is a product and applications technical expert for the US Gas Equipment business within The Harris Products Group, A Lincoln Electric Company.

The role supports our customers and sales organization by explaining the technical features of our industrial and specialty gas equipment product line. This includes an understanding of the key components that make up our finished goods and the ability to recommend specific products based on the customer’s intended application (considering key variables such as pressure, flowrate, purity and gas service). Safety and compliance with regulatory requirements are the highest priority.

Customer support comes in the form of response to inbound phone/video calls, emails, web inquiries along with an occasional in-person meeting. Support will be provided for all sales channels including Distributors, OEMs, Wholesale, Export, Intercompany and others. Common support activity includes recommending products, sales quotations, troubleshooting, evaluating component alternatives (deviations), product design changes and special/custom order design.

The role works closely with various Sales groups (Account Managers, Business Development Managers, Technical Sales Support and Customer Service) as well as other departments (Engineering, Manufacturing, Operations Planning, Purchasing and Quality).

Gas Equipment product line covers both Industrial and Specialty Gas segments and includes: pressure regulators, flowmeters, supply switchover manifolds (manual, semiautomatic and fully automatic), cylinder storage equipment (brackets, racks, cabinets), gas distribution equipment (headers, pigtails, station drops, point-of-use panels, etc.), torches, tips and mixers for fabrication (cutting/welding/brazing), gas blenders and other accessories (pressure gauges, shutoff valves, alarms/annunciators, relief valves, flashback arrestors, etc.).

The preferred location for this role is in Gainesville, Georgia, but will consider remote applicants.

Technical service calls answered, customer quotes provided, Salesforce cases resolved, product training provided, product changes approved, special/custom quotes issued, new sales orders/growth and on-time deliveries.

Technical service calls answered (quantity and quality), customer quotes provided, number and value of new sales orders, sales growth from related activities, compliance with safety and regulatory standards, attendance and punctuality.

Technical Service and Sales Support Responsibilities – 70%

• Completes and maintains training necessary to provide useful and credible recommendations and quotations regarding Gas Equipment products and applications.
• Performs follow up with customers via phone and email through incoming technical services and sales related calls.
• Determines customer requirements for specific applications to be able to offer a competitive solution considering features, cost and product availability.
• Generates sales quotations (including use of SAP Variant Configurator) and communicates directly…