Field Service Technician; Appliance Repair - Atlanta, GA; Sandy Springs, Johns Creek, Norcross

Field Service Technician (Appliance Repair) – Atlanta, GA (Sandy Springs, Johns Creek, Norcross)

Join LG Electronics North America as a Field Service Technician, delivering exceptional customer experience while servicing our home appliances.

A crafted employee experience focused on professional growth, health & well‑being, and internal community support.

We are currently seeking a Field Service Technician (DMST) located in the Northeast Atlanta metro area.

• All candidates must be able to work coverage in the Sandy Springs, Johns Creek, Collegeville GA metro areas.

In this role you will be responsible for delivering an exceptional customer experience while servicing our products in the home. Our full line technicians diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis.

• Travel offsite to customers’ locations to perform maintenance and repair of LG’s equipment.
• Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG.
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances.
• Diagnose problems, assess the extent of the problem, document findings, and make decisions to repair the product and/or replace parts.
• Immediately and accurately process paperwork and perform data entry upon completion of each job.
• Pre‑screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer’s home.
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (refrigeration/sealed systems, cooking, cleaning products).
• Experience with tools, and diagnostic test equipment.
• Ability to properly troubleshoot, diagnose, repair and document product/system issues.
• Valid driver’s license in good standing.
• Ability to obtain appropriate EPA certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

$52,500—$61,800 USD

• No‑cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting in a 401(k) retirement savings plan with several investment options.
• Generous PTO program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based short‑term incentives (varies by role).
• Access to confidential mental health resources and personal fitness goal incentives.
• Family‑oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group rate life and disability insurance.

• Eligible for the relevant benefit programs offered through our partner agencies.

At LG, we provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied.

Entry level

Contract

Engineering and Information Technology

Consumer Electronics