Client Account Manager

Overview

Why Join Timbuk Tech? At Timbuk Tech, we’re more than just an IT provider—we’re a trusted partner to great clients who love working with us. Join a fun, collaborative team in a small company that prioritizes growth, community impact, and living our core values every day.

What Makes Us Unique? We’re a local, community-focused IT services company dedicated to helping businesses thrive today and in the future. We implement top-tier technologies tailored to each client’s needs, deliver exceptional service, and build lasting relationships based on trust and reliability. Our clients stick with us because they know our technicians and consultants genuinely care about their success.

As an IT Business Consultant, you serve as the primary point of contact and “voice” of Timbuk Tech for your assigned clients. You build strong relationships, uncover business goals and challenges, and proactively guide clients toward technology solutions that drive their success. This role combines relationship management, strategic consulting, and light sales activities (e.g., building quotes and technology plans) to ensure client satisfaction, retention, and growth.

• Act as the trusted advisor and main point of contact for clients, representing Timbuk Tech in all communications
• Develop deep knowledge of each client’s business, goals, pain points, and growth opportunities through regular conversations
• Conduct quarterly business reviews (QBRs/check-up meetings) to assess progress, identify emerging needs, and align IT strategies with business objectives
• Visit clients periodically (on-site as needed) to strengthen relationships and spot opportunities firsthand
• Collaborate with clients to create and implement technology roadmaps/replacement plans that support their long-term success
• Identify opportunities to present solutions (hardware, software, security, cloud, etc.) that address challenges and enable growth
• Build accurate quotes, proposals, and recommendations in partnership with technical teams
• Attend local community events, Chamber of Commerce meetings, and networking opportunities to represent Timbuk Tech and expand our presence
• Work closely with internal teams to develop best practices, improve service delivery, and ensure seamless client experiences
• Track client interactions, opportunities, and progress using CRM tools

• Exceptional interpersonal and communication skills with a consistently positive, solution-oriented attitude
• Ability to thrive in a fast-paced service environment where priorities shift quickly and the unexpected is common
• Strong organizational skills with a proven track record of following through accurately and completing tasks on time
• Eagerness to learn new technologies, applications, and industry trends
• Proactive mindset:
  After mastering our operations, you’ll challenge the status quo and help implement innovative ways to better serve clients and the team

• 2–5+ years in account management, client relationship management, or a similar client-facing role (ideally in IT services, MSP, or consulting)
• Hands-on experience with CRM software (e.g., Salesforce, Hub Spot, Connect Wise, or similar) for tracking communications and opportunities
• Demonstrated success in building and maintaining strong client relationships
• Familiarity with IT concepts (e.g., hardware/software life cycles, basic cybersecurity, cloud solutions) is a plus, though technical depth is provided by our support teams

• Retirement Plan with Company Matching
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Professional Development Assistance
• Quarterly Bonus Pay