Consultant, Client Relationship Manager, Business

We are looking for a motivated and ambitious Consultant to join our team. The position is based in an office at one of our agency locations in Farmington, CT, Southborough, MA, Canton, MA, or Cranston, RI.

• Develop and execute client benefit strategies; advise clients on all areas of compliance.
• Assist in preparing requests for proposals and renewals of benefit coverage.
• Provide client utilization and monthly financial reporting with analysis of activity and large claim detail.
• Partner with Producers to lead client meetings and presentations, and onboard new clients.
• Delegate tasks, provide training and onboarding as appropriate.
• Participate in market meetings, client functions, industry seminars and training programs as directed.
• Maintain knowledge of benchmarking, reporting & analytics, compliance, and regulations in the benefits arena.
• Perform miscellaneous duties and projects.
• Define and execute strategies to maintain ACA compliance and expanded benefit consulting services for clients.
• Develop annual planning calendar for book of business.
• Partner with Benefit Carriers to develop strategies and services to drive participant goals and ensure compliance with overall plan guideline and regulations.
• Provide direction on client messaging strategy and media, and review client employee benefits related communications content.
• Assist clients with inbound support related to short & long term benefits investment strategy, plan design, rates, and open enrollment tools.
• Actively participate in client strategy discussions and provide strategic analysis and consulting expertise for clients’ benefit programs.
• Manage client benefits program implementation and the annual client benefits renewal process.
• Manage and facilitate client escalations for your clients.
• Participate in and assist in oversight of compliance (1094/1095, PCORI, etc.), wellness and DOL audits for assigned clients.
• Some travel required, including overnight travel; willing to conduct meetings after hours as requested by clients.

• Three or more years of experience working in a carrier or broker related environment.
• Excellent organizational and prioritization skills with ability to manage multiple clients.
• Detail oriented, resourceful, strong decision‑making skills.
• Effective verbal and written communication skills; ability to produce written reports after every renewal meeting.
• Excellent interpersonal skills and client service orientation.
• Ability to work autonomously and perform well under pressure.
• Ability to participate both as a team member and as a team leader.
• Ability to operate in a fast‑paced environment.
• Project management skills necessary to successfully plan, manage and execute deliverables.
• Proficient in Microsoft Office Suite.

• Compensation: $ per year.
• Company paid life insurance, long‑term and short‑term disability.
• Medical, dental, vision and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits: critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

The Hilb Group is an equal opportunity employer, and we actively support and comply with all applicable federal, state, and local laws prohibiting all forms of discrimination in employment. Additionally, we have a zero‑tolerance policy for all forms of harassment in violation of federal, state, and local laws.