Sr Business Analyst

Who We Are

Point
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Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
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Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

The Senior BA leads the analysis and documentation of business requirements and processes, working closely with stakeholders to identify opportunities for improvement. This role requires strong leadership skills, advanced analytical abilities, and a deep understanding of business and technology integration.

• Translate business needs into clear, actionable requirements and functional specifications
• Identify areas for improvement and develop innovative solutions to improve operational efficiency, compliance, and team performance
• Support implementation of requirements to ensure alignment with contractual and regulatory obligations in conjunction with the Business areas
• Collaborate with business units to monitor, research, triage, escalated, and report on internal/external issues, risks and requests regarding sensitive member information and product materials
• Develop/maintain dashboards and internal metrics/KPI reporting using tools like Sharepoint, Excel, PowerPoint, PowerBI, etc.
• Analyze performance data to generate insights and support decision-making
• Analyze and document complex business processes, systems and workflows.

• Lead and facilitate workshops and meetings with stakeholders to gather and define business requirements.
• Analyze and document complex business processes and systems.
• Identify areas for improvement and develop innovative solutions.
• Collaborate with cross-functional teams including IT, operations, and finance to ensure alignment of business goals with technology solutions.
• Mentor and provide guidance to junior business analysts.
• Develop and maintain detailed documentation such as business requirements, functional specifications, and process flows.
• Conduct feasibility studies and cost/benefit analyses for proposed projects.
• Participate in the evaluation and selection of software and vendors.
• Manage stakeholder expectations and communicate project status and issues effectively.
• Conduct user acceptance testing and coordinate deployment activities.
• Stay abreast of industry trends and best practices in business analysis and process improvement.
• Other duties as assigned

• Required (minimum):
  Bachelor’s degree in business administration, Computer Science, Engineering, Documentation, Health Care Administration or related field.

• Required (minimum): 3-5 years of professional experience
• Preferred: 5-7 years of experience as a Business Analyst, with at least 2 years in a senior or lead role.

• Proven track record of successfully leading complex projects from inception to completion.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Excellent communication and interpersonal skills with the ability to influence stakeholders and build consensus.
• Advanced knowledge of business analysis tools and methodologies.
• Proficiency in business process modeling and data analysis tools.
• Strong organizational and time management skills
• Strong documentation skills
• Solid/effective verbal and written skills to effectively communicate at both detail and summary levels
• Significant MS Office (Word, PowerPoint, Excel, Visio)…