Associate Operations Business Analyst; Hybrid

Associate Operations Business Analyst (Hybrid)

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community.

Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It's our promise to you.

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that's aligned to our targeted customer groups.

Intact's Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

We currently have an opportunity for an Associate Operations Business Analyst to join our Operations team in our Canton, MA office on a hybrid schedule. This position is responsible for working closely with customers, stakeholders, and other team members to understand the business requirements that drive the development of the design and functional specifications for moderately complex quality technical solutions. Provides technical information and expertise as well as coordination of workflow processes and automation projects.

The business analyst utilizes their comprehensive knowledge of systems and processes to provide instructions, training, second tier support, knowledge-based systems maintenance, business specification development, and acceptance testing. The Associate Operations Business Analyst responsibilities include but are not limited to:

• Conducts research, performs analysis, and assists with major automation projects. Provides business expertise and coordinates or assists with the development of business requirements. Develops understanding of interrelationships between various systems necessary to ensure compatibility of programming between systems. Provides status reports to management.
• Assists the business and IT with the development of business requirements in collaboration with management, IT and the business leaders.
• Performs analysis of current state operational and underwriting workflows to recommend, design and document business processes utilizing the go-forward underwriting/ policy administration system.
• Assists lower level positions in the development and execution of acceptance testing plans or Business Quantification Plans.
• Involved at some level throughout the entire life cycle of projects assigned. Offers alternatives through the process.
• Assists other departments with the development and the deployment of new and revised product filings. Coordinates system and processing changes with other departments such as operations, product development and regulatory staff to ensure compliance with state law.
• Completes updates in the user-maintenance utilities to support all production applications.
• Scrutinizes internal information from project meetings such as project status reports and meetings notes as well as external sources such as insurance circulars, notices, and proprietary filings to identify potential issues for system or processes. As a result of this analysis, assists with the development of system or process requirements.
• Develops, maintains, and distributes reference guides and training material for new products and enhancements, as needed. Distribution may be in the following forms: training programs, paper manuals, electronic mail, discussion databases, and on-line material.
• If assigned, provides second tier support for lines of businesses and policy writing applications.
• Participates in business review of such items as rating quality, procedures, system releases, knowledge-based systems, recording, and other back-end processing to ensure accuracy and participates in developing recommended solutions for improvement. Participates in development…