Sales Operations Manager

Aqueduct Technologies is seeking a hands‑on, results‑oriented Sales Operations Manager to lead the day‑to‑day execution of the Sales Operations function. This leader will develop the team, strengthen process discipline, improve data quality, and ensure work moves accurately and efficiently from opportunity development through quoting, booking, order fulfillment, and downstream financial processing.

The Manager will oversee quote‑to‑order execution, Salesforce governance, forecasting and reporting, order processing, and cross‑functional coordination. The role also advances approved generative AI, agentic AI, analytics, and workflow automation within Aqueduct’s broader governance framework, while protecting pricing, margin, data integrity, customer experience, and operational controls.

• Lead, coach, and develop the Sales Operations team supporting Sales, customers, vendors, distributors, and internal stakeholders.
• Establish clear responsibilities, priorities, service‑level expectations, operating procedures, escalation paths, and workload allocation based on complexity and business impact.
• Build a culture of accountability, responsiveness, accuracy, collaboration, continuous improvement, and customer service.
• Identify capability gaps and provide practical coaching in Salesforce, quoting, vendor processes, reporting, business operations, and approved AI tools.
• Develop team members beyond transactional execution by strengthening their analysis, problem‑solving, process‑improvement, and business‑partnership skills.

• Oversee the end‑to‑end quote‑to‑order process, including intake, pricing validation, distributor coordination, deal registration, customer‑facing quote preparation, order submission, and status management.
• Review complex or high‑risk transactions involving low margins, subscription changes, unusual commercial terms, contract modifications, or material customer commitments.
• Ensure quotes are structured and classified accurately, with controls that reduce duplicate bookings, pricing discrepancies, incorrect configurations, incomplete documentation, and order‑entry errors.
• Coordinate with Sales, Finance, Services, Renewals, vendors, and distributors to resolve pricing, approval, margin, contractual, availability, and fulfillment issues.
• Track quote volume, turnaround time, backlog, aging, accuracy, rework, and other service‑level measures.

• Maintain operating discipline and data quality within Salesforce across opportunities, quotes, close dates, stages, forecast categories, products, and next steps.
• Conduct pipeline and data‑quality reviews to identify incomplete, outdated, duplicate, replaced, canceled, or restructured opportunities and prevent inaccurate bookings or reporting.
• Build dashboards and reports covering pipeline, bookings, gross profit, conversion, forecast risk, quote activity, renewals, and operational performance.
• Support forecasting and business‑planning cadences; reconcile Salesforce data to actual activity, flag material risks, and provide concise narratives explaining changes, impact, and required actions.
• Partner with Sales leadership and Enterprise Applications on opportunity‑management standards, workflows, integrations, system enhancements, training, and user adoption.

• Help operationalize Aqueduct’s order‑to‑cash process across Sales, Sales Operations, Finance, Services, Operations, Renewals, Customer Success, PMO, and Enterprise Applications.
• Reinforce ownership, required documentation, approvals, handoffs, and escalation procedures while monitoring delayed, incomplete, incorrectly booked, or aging transactions.
• Coordinate resolution of order‑entry, invoicing, margin, contracting, licensing, fulfillment issues, and ensure customer commitments are accurately reflected in systems and documentation.
• Identify recurring process failures, determine root causes, implement corrective actions, reduce rework, and improve cycle times and accountability.

• Identify repetitive, manual, time‑consuming, or error‑prone work that…