Customer Service Representative

Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.

We're looking for a Customer Care Representative on behalf of our client. This is a 1-year contract assignment (W-2). This team is looking for an experienced customer‑focused representative to support the utility bill management operations. This role is ideal for someone who enjoys problem‑solving and is committed to delivering a high level of service. You will help ensure accurate account management and a seamless customer experience.

You will report to the onsite manager.

Location:

3527 N Buffalo St. Orchard Park, NY 14127 OR 5672 Main St. Williamsville, NY 14221

• Serve as a primary contact for customers, utility providers, vendors, and third‑party suppliers.
• Address and resolve customer inquiries and concerns, ensuring follow‑up and complete resolution.
• Manage daily activities related to utility billing, including account setup, maintenance, and closure.
• Provide support on billing inquiries, disconnection notices, and utility/vendor contract matters.
• Maintain accurate and up‑to‑date customer records within CRM and billing systems.
• Monitor account activity and identify discrepancies or issues requiring attention.
• Analyze recurring customer concerns and recommend process improvements to enhance service delivery.
• Help with special projects and contribute to ongoing operational and process improvement projects.

• Associate degree or equivalent experience (at least 4 years in a customer‑facing role).
• Preferred experience in energy or utilities, but not required.
• Proficiency in Microsoft Office, Excel (capable of maintaining complex spreadsheets) and Word.

• Comprehensive Health and Income Protection Benefits.
• 401(k) Savings Plan.
• Paid Vacations for qualifying positions.

We are committed to transparency and equity in all our people practices. Base salary range is estimated at $20.00/hr to $24.00/hr based on experience and qualifications.

Equal Opportunity Employer including Veterans and Individuals with Disabilities.