Service Dispatcher - Stanley Access Technologies - Canton, MA

** Creating Peace of Mind by Pioneering Safety and Security*
* _At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond._

_Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup's With Distinction honor - a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures._

** Service Dispatcher*
* The Service Dispatcher is essential to our business and will be reporting to the Branch Manager.  Join our world class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others. We are looking for energetic, detail-oriented leaders that focus on execution, meet commitments, break through turf issues, and have a passion to exceed customer expectations

*
* What You Will Do:

*
* + Receive incoming telephone calls. Assess and dispatch service calls

+ Provide feedback to the call center for call loading improvements and customer concerns

+ Provide field team with parts support to help minimize return trips

+ Assistthe field team with call overloads and direction

+ Prioritize anddeterminebest available technician to complete job

+ Maintain the quality, quantity, and timeliness of dispatch to customer needs,questionsor problems

+ Ensure proper communication with customer to gather all pertinent information for service call

+ Consistently follow-up with customer to ensure completion and satisfaction

+ Track all service calls and provide service call reporting and metrics to management

+ Maintain service call logs and service manuals

+ Perform monthly technician's rides to better understand team support requirements and business needs

+ Promote the sale and implementation of service agreements to customers

+ Coordinate with National Accounts service dispatch

+ Provide administrative/back-upassistanceto Service Supervisor

+ Performs duties and responsibilities as described in the quality system

+ Perform work according to the Field Operations Policy and Procedures Manual.

+ Perform other assignments as directed by manager in support of service operations

+ Work with Installation coordinator onmanpowersharing opportunities to increase productivity

** What You Need*
* ** To*
* ** Succeed:*
* + A valid state driver's license, without restrictions, isrequiredfor this position.

+ 1+ year of customer service or dispatching experience

+ High School Diploma or GED

** Additional Preferred Skills and Knowledge:*
* + Associate degree

+ 2+ years of service management/call center/field service experience desirable

+ 2+ years field service experience

+ Skills or experience with personal computers, including electronic E-mail, personal scheduling, word processing and electronic spreadsheet skills (MS Office)

+ Excellent written and verbal communication skills required

+ Self-motivated,requires minimal supervision.

+ Knowledge of security hardware industry required

+ Time management and organizational skills required.

+ Customer service orientated

+ Ability to handle multiple priorities

+ Proven knowledge of team development preferred

+ Ability to work in a deadline driven environment

** Why Work for Us**  **?*
* ** Allegion is a Great Place to Grow your Career if:**  

+ You'reseeking a rewarding opportunity that allows you to truly help others.  With thousands of employees and customers around the world,there'splenty of room to make an impact. As our values state, "this is your business, run with it".

+ You'relooking for a company that will invest in your professional development.  As we grow, we want you to grow with us. 

+ You want a culture that promotes work-life balance.  Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work! 

+ You want to work for an award-winning company that invests in its people.…