Lead Weekend Concierge

Job Description:

Position Summary:

The Weekend Lead Concierge is the lead staff member for all communications, emergencies and requests which come through the front desk on the weekends. This role serves as the initial response to all safety and security related issues, ensuring the health and wellbeing of the residents of the community. This role demonstrates exceptional customer service and strong communication skills while serving as the primary contact for all questions, requests and concerns, and demonstrates excellent judgement for elevating concerns and questions to the appropriate team members as necessary.

Core Competencies:

Excellent customer service skills

Exhibits a professional demeanor and willingness to assist residents and other staff members

Must demonstrate the ability to communicate effectively with all staff and residents

Shows initiative in maintaining and developing job skills

Excellent problem solving skills

Maintains confidentiality and privacy of the residents

Uses good judgment and patience during emergencies and stressful situations

Maintain a genuine interest in geriatric care and believe in and uphold the philosophy of the facility

Position Responsibilities:

Lead for all emergencies, communications, and visitors on weekend shifts.

Demonstrates exceptional customer service while responding to all incoming communication, and directing calls as required.

Oversee all incoming alarms through front desk alarm system/s. Lead communication efforts to appropriate resources to respond to the emergencies Follow up communication to appropriate staff following the completion of the emergency, unusual events, missing items, or alleged thefts

Coordinates all emergency response efforts, including directing emergency vehicles to the SNF and EL, as well as the IL Conducts appropriate steps to alert management staff if an emergency or unusual event needs to be elevated. Takes ownership of knowing all emergency procedures to contact right staff member at the right time.

Provide Resident Information Forms. DNR information (from binders) and E-Clinical information (from computer) to paramedics and medical transport companies, as well as internal medical and emergency responders

Uses two way radio to communicate with various nursing, maintenance and administration staff

Uses computer for E-Clinical information and various administration duties received by residents and other staff

Log keys in and out Account for residents using the daily census and flipper sheets

Handle maintenance and housekeeping requests

Log in packages and notify residents

Update the daily resident census

Keep front desk area clean and organized

Apply postage and transmit fax messages for staff and residents

Assist residents with proper procedure for sending out dry cleaning

Anticipates and meets the needs of the residents

Schedule resident IT appointments & submit monthly log to EDReserve conference rooms using Microsoft Outlook and perform other clerical duties as assigned

Qualifications:

Good communication skills

Basic knowledge of computers and other small office equipment

Previous concierge/receptionist experience preferred. First Aid or medical training a plus Superior customer service skills

Excellent organizational and communication skills and exceptional telephone etiquette

Professional appearance and demeanor

Flexibility to work varied shifts (when needed), including weekends and holidays

Proficiency in Microsoft Word typing meeting minutes and notices and Microsoft Outlook booking conference rooms

High School diploma or equivalent

Working Conditions and Physical Demands Being neat, clean and wearing professional attire is required

At times a fast paced environment

Spends much of the time communicating with residents and their families by phone or in person

Extended periods of sitting and talking on the telephone

Subject to frequent interruptions

Subject to emergency situations

Works in a clean, well-lighted, well-ventilated area Strong perfumes/aftershaves are prohibited

Shifts vary Remote Type:

On-site Salary Range:$18.07 - $25.30
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