Concierge

Brightview Senior Living is seeking a part-time Concierge to be the welcoming first point of contact for residents, families, and visitors. In this hospitality-focused role, you'll manage the front desk, answer phones, coordinate visitor check-ins, and assist with resident requests and community information. You'll support sign-ups for activities, arrange transportation or services, and ensure common areas remain inviting. Working closely with our care and hospitality teams, you help create a safe, responsive, and warm environment that reflects our resident-first culture and enhances each resident's daily experience.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors at the front desk
• Answer and direct phone calls and respond to resident and family inquiries
• Coordinate visitor check-ins and maintain a secure, welcoming lobby environment
• Assist residents with information, requests, and service coordination
• Support sign-ups and communication for resident activities and events
• Help arrange transportation and appointments as needed
• Maintain accurate logs, basic records, and documentation at the front desk
• Collaborate with care and hospitality teams to support resident needs
• Monitor common areas to ensure they remain clean, safe, and inviting
• Follow community safety, security, and emergency procedures

Required Skills

• Front desk operations
• Customer service
• Multi-line phone systems
• Scheduling and coordination
• Basic computer skills
• Recordkeeping and documentation
• Conflict de-escalation
• Time management
• Safety and emergency procedures
• Data entry