Account Manager

The Account Manager is the primary point of ownership for assigned customer accounts and service provider relationships at A-Prime. This role is responsible for managing the full lifecycle of work orders, from dispatching and quoting through completion and follow-up, while delivering a Customer Obsessed experience at every touchpoint. The Account Manager ensures timely service execution, clear communication, and long-term satisfaction for both customers and vendors.

• Own and manage relationships with assigned customer accounts, serving as their dedicated point of contact
• Respond quickly, professionally, and accurately to customer inquiries regarding quotes, work orders, status updates, and escalations via email, phone, and industry-based software
• Follow up with customers regularly, providing proactive updates on open work orders and service timelines
• Drive customer satisfaction and retention through consistent, responsive communication

• Own and manage relationships with the service provider network for assigned accounts
• Prospect and onboard new vendors in areas where coverage or capabilities are needed
• Hold service providers accountable to quality expectations, timelines, and A-Prime standards
• Maintain clear, consistent communication with vendors on job requirements and deadlines

• Dispatch service requests in a timely manner, ensuring accurate information and appropriate provider assignment
• Create and send quotes for work orders, ensuring competitive and accurate pricing
• Track work orders from initiation through completion, proactively resolving delays or issues
• Maintain accurate and up-to-date records within work order management systems

• Build expert, dynamic knowledge of A-Prime's products, services, and core areas of expertise including doors, dock equipment, material handling, vertical transportation, conveyors, and balers and compactors
• Stay current on industry trends, customer needs, and service best practices to continuously improve account performance

• 2+ years of customer service and account management experience (facility services industry preferred)
• Strong communication skills, including active listening and clear articulation Excellent phone etiquette and comfort with high-volume customer and vendor communication
• Ability to solve problems, alleviate conflicts, and escalates tactfully
• Strong organizational skills with attention to detail and the ability to multitask and prioritize effectively
• Ability to work independently and as part of a collaborative team Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience using Work Oasis, Corrigo, Service Channel, FM Pilot, or another CMMS system strongly preferred
• Willingness to participate in after-hours on-call rotation for emergency service requests

The ideal candidate embodies A-Prime's core value of being Customer Obsessed, going above and beyond to ensure every customer interaction reflects our commitment to responsiveness, reliability, and partnership

• Competitive pay
• Opportunity to grow within the Operations Team
• A supportive, team-first culture
• Hands‑on experience in facility services operations