Instructional Design Specialist - Operations

Instructional Design Specialist - Operations (Hybrid)

Job Category:
Training

Requisition Number: INSTR
002259

Full-Time

Canton, MA 02021, USA (+3 more locations)

The Instructional Design Specialist designs and develops technical systems training programs that enable successful adoption of enterprise applications, platforms, and workflows. This hybrid role is based in Boston, MA;
Canton, MA;
Farmington, CT; or Salem, VA.

• Analyze technical systems and processes with business partners and SMEs to create effective learning deliverables, such as simulations, job aids, and quick‑reference guides.
• Design and develop curriculum and learning solutions in multiple formats (instructor‑led, virtual, microlearning, eLearning) with an emphasis on technical systems training.
• Implement learning strategies appropriate for different audiences and delivery modalities.
• Manage assigned projects/work streams; plan, track, and report progress to stakeholders.
• Perform editing and quality control for training deliverables and communications.
• Measure learning effectiveness; summarize insights and recommend tactical improvements.
• Prepare facilitators and trainers for in‑person and virtual technical systems training.
• Ensure SCORM compliance, LMS compatibility, and content integrity.
• Maintain process documentation and contribute to process education for system rollouts.

• Bachelor’s Degree and 2–3 years of instructional design experience, with emphasis on technical systems training.
• Experience with LMS administration and instructional design workflows.
• Experience in the insurance industry (Underwriting/Claims) strongly preferred.
• Some travel may be required, up to 25%.

Base salary ranges: $66,000 – $93,000 (general) and $83,000 – $97,000 for Massachusetts, Washington DC, and New York City metro areas. Eligible for bonus potential and a full range of benefits, including:

• Comprehensive medical, dental and vision insurance with no waiting period.
• Competitive paid time off programs.
• 401(k) savings with annual contributions up to 12% of annual salary.
• Mental health support programs, life and disability insurance, paid parental leave, and a variety of additional voluntary benefits.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.