Loss Mitigation Specialist- Collections

Rockland Federal Credit Union (RFCU) is seeking a Loss Mitigation Specialist. Reporting to the Financial Assistance Manager, this role manages complex delinquent accounts with a focus on bankruptcy, foreclosure, and loan modification solutions, while ensuring compliance with regulatory and Credit Union standards.

• Manage complex delinquent accounts, including bankruptcy, foreclosure, loan modifications, and deceased member processes
• Serve as a resource for team members, handling escalations and supporting day-to-day operations
• Conduct detailed loan research and partner with internal teams to resolve issues
• Communicate with members to resolve delinquency and establish payment solutions
• Evaluate eligibility for loan modifications and manage supporting documentation and timelines
• Oversee bankruptcy case activity, including filings, reaffirmations, and coordination with legal partners
• Maintain accurate documentation of all collection activity and account updates
• Act as primary contact for attorneys and vendors, ensuring timely follow-up
• Support reporting requirements related to investors and regulatory entities

• Experience in collections, bankruptcy, loss mitigation, or foreclosure
• Strong knowledge of delinquency management and regulatory requirements
• Experience handling complex and escalated accounts
• Proficiency in Microsoft Office
• Strong analytical and problem-solving skills

As a Loss Mitigation Specialist II, you will work a 40-hour full-time schedule Monday through Friday 8:30am - 5:00pm.

RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends.

In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $29.04 - $30.49, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer.

Please note that the range provided reflects the full base pay for this role.

Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.