People & Culture Coordinator

The People & Culture Coordinator supports the programs, processes, and employee experiences that help Aqueduct attract, welcome, develop, engage, and retain great people.

As a member of our two-person People & Culture team, you will play a hands‑on role across People Operations, employee data and reporting, benefits administration, systems and AI, learning, culture, engagement, and special events. You will help ensure that core People processes run smoothly while identifying opportunities to make them more organized, efficient, data-informed, and employee‑friendly.

This is a growth-oriented role for someone who is ambitious, curious, and eager to build a career in People & Culture. You do not need to arrive with deep expertise in every area. You should be comfortable learning quickly, taking ownership of your work, adapting to changing priorities, and using data and technology to solve problems.

You will also help Aqueduct explore new ways to use artificial intelligence within People & Culture, including support of a People & Culture AI agent pilot.

As priorities shift throughout the year, the Coordinator’s time will be concentrated where it is most needed. Accurate and timely employee lifecycle operations will remain the role’s first priority, followed by data and systems support and the coordination of culture, learning, and employee‑experience initiatives.

This position reports to the VP of People & Culture and is expected to work onsite in Canton, Massachusetts, one to two days per week, with additional onsite availability for employee events as needed.

• Support the day-to-day administration of People & Culture programs, processes, systems, and employee records.
• Coordinate onboarding activities from offer acceptance through orientation, including required documentation, system setup, scheduling, welcome communications, and new-hire materials.
• Facilitate portions of new-hire orientation and help employees understand Aqueduct’s values, expectations, programs, and ways of working.
• Coordinate structured onboarding check‑ins, track follow‑up items, and identify recurring themes for review with the VP of People & Culture.
• Support offboarding activities, including employee communications, documentation, benefits information, equipment coordination, and system‑access workflows.
• Maintain accurate and complete employee records across People & Culture systems.
• Respond to routine employee questions regarding People programs, policies, systems, and processes, escalating more complex matters as appropriate.
• Maintain clear process guides, employee resources, checklists, calendars, and standard operating procedures.
• Identify opportunities to improve People processes, reduce administrative work, and create a more consistent employee experience.

• Serve as a steward and champion of Aqueduct’s culture, partnering with the VP of People & Culture and organizational leaders to translate company values into consistent behaviors, programs, communications, and employee experiences.
• Help embed Aqueduct’s culture across the employee lifecycle, beginning with recruiting and onboarding and continuing through learning, performance, recognition, engagement, internal communications, and offboarding.
• Design and facilitate culture-centered onboarding that helps every new employee understand Aqueduct’s history, values, customer commitment, working norms, and personal responsibility for strengthening and passing the AQ Crew culture forward.
• Participate in Aqueduct’s bi‑weekly Culture Club and coordinate approved activities, communications, and follow‑up actions.
• Based on Culture Club input and annual Culture & Engagement Survey trends, support programs that strengthen employee connection, collaboration, recognition, wellness, and engagement.
• Help plan and coordinate employee events, including the all‑company holiday party, summer outing, Culture Club programs, recognition activities, and seasonal events.
• Support opportunities to celebrate employee contributions, birthdays, work anniversaries, milestones, and company achievements.
• Gather participation data and…