IT Manager – Enterprise Technology

The IT Manager – Enterprise Technology

The IT Manager – Enterprise Technology serves as the primary technology leader responsible for Aqueduct Technologies' internal technology environment. In this hands‑on role, you will manage and support the company's internal IT operations, Microsoft cloud platforms, business technology, AI initiatives, and employee technology experience.

Reporting to the SVP of Service Delivery, the IT Manager is responsible for the day‑to‑day operation and continuous improvement of Aqueduct's internal technology environment. This role partners closely with business stakeholders, Engineering, Security, Managed Services, and external vendors to ensure technology enables productivity, operational excellence, security, and business growth.

Unlike many internal IT roles, this position has access to Aqueduct's deep bench of engineering, security, cloud, and managed services expertise, allowing the IT Manager to leverage specialized resources while remaining accountable for the successful delivery of internal technology services.

This is a hands‑on leadership position. While responsible for planning, coordination, and continuous improvement, the IT Manager is expected to personally execute the majority of operational work and technology initiatives while leveraging internal subject matter experts and external partners when specialized expertise is required.

This is a hybrid position based out of Aqueduct's headquarters in Canton, MA, with an expectation of working onsite approximately 2-3 days per week to support office operations, employee collaboration, and workplace technology.

• Lead with accountability, integrity, and transparency in every interaction
• Foster a culture of collaboration, ownership, and continuous improvement
• Build trusted relationships across the organization through responsive and professional service
• Promote operational excellence and technology best practices

• Own the day‑to‑day operation of Aqueduct's internal technology environment
• Deliver reliable, responsive technology support for employees across the organization
• Manage endpoint lifecycle, employee onboarding and offboarding, workplace technology, and the day‑to‑day operation of Aqueduct's corporate technology environment
• Develop and maintain operational documentation, standards, and procedures
• Continuously improve the employee technology experience through process improvement and automation

• Administer and support the organization's Microsoft cloud environment and core technology platforms
• Manage business technology systems, workplace infrastructure, office technology, and lab technology
• Support the technology needs of Aqueduct's corporate headquarters, including collaboration spaces and shared technology resources
• Coordinate with internal technical teams and external vendors to ensure reliable technology services and support critical facility technologies
• Support technology projects that improve business productivity, collaboration, and operational efficiency
• Evaluate and recommend technologies that align with business objectives

• Help drive the adoption of AI and modern workplace technologies across the organization
• Partner with business leaders to identify opportunities to improve productivity through technology
• Support business application integrations and automation initiatives
• Promote user adoption through education, best practices, and ongoing support

• Execute internal technology initiatives aligned with company priorities
• Ensure internal technology services remain aligned with established security, governance, and operational standards
• Participate in technology planning, change management, and continuous improvement initiatives
• Maintain technology documentation, asset management, and operational best practices

• Own the lifecycle management of internal technology assets, including procurement, inventory, deployment, assignment, recovery, refresh planning, software licensing, and secure disposal.

• Partner with business leaders to…