Systems Analyst

Payment Systems Analyst

This role offers the opportunity to work at the intersection of payments, operations, and technology while supporting mission‑critical customer transaction experiences.

We are seeking a highly motivated Payment Systems Analyst to support and enhance enterprise payment solutions across a large, multi‑location environment. This role is responsible for troubleshooting payment hardware and software, supporting payment integrations, collaborating with cross‑functional teams, and driving operational excellence through problem‑solving, documentation, and continuous improvement initiatives.

The ideal candidate will possess strong technical troubleshooting capabilities, experience within the hospitality or payments industry, and a passion for delivering reliable payment experiences. This position will also leverage modern AI tools and emerging technologies to improve efficiency, documentation, and support processes.

• Support, maintain, and improve payment hardware and software solutions across a distributed operating environment.
• Assist with the configuration, deployment, implementation, and ongoing support of payment devices and related technologies.
• Investigate technical issues through log analysis, dataset review, vendor collaboration, and root cause analysis.
• Partner with payment processors, vendors, product teams, and operational stakeholders to resolve issues and improve system performance.
• Serve as a liaison between technical and non‑technical teams, effectively communicating complex concepts to various audiences.
• Create, maintain, and enhance technical documentation, support procedures, troubleshooting guides, and knowledge base content.
• Support integration initiatives involving payment solutions, point‑of‑sale (POS) systems, web applications, and mobile platforms.
• Assist with testing activities, including application, integration, and performance testing efforts.
• Monitor solution stability and support escalations during pilot programs, implementations, and production operations.
• Work closely with cross‑functional teams to ensure continuity of service and timely issue resolution.
• Communicate project status, risks, action items, and operational updates to leadership and stakeholders.
• Contribute to process improvement initiatives through the use of AI‑powered tools and emerging technologies.
• Manage multiple priorities and projects in a fast‑paced, dynamic environment while maintaining strong attention to detail.

• 3+ years of experience supporting payment hardware and software solutions.
• 2+ years of experience working with cross‑functional business and technical teams.
• Experience with in the hospitality, restaurant, retail, or payment processing industry.
• Strong analytical and problem‑solving skills, including:
  • Root cause analysis
  • Trend identification
  • Data analysis and interpretation
  • Issue resolution and escalation management
• Experience reviewing system logs, troubleshooting technical issues, and coordinating with vendors to implement fixes.
• Understanding of payment processing workflows and credit card tokenization processes.
• Strong verbal and written communication skills with the ability to explain technical concepts to non‑technical stakeholders.
• Demonstrated ownership, accountability, and ability to independently drive issues through resolution.
• Proven ability to manage multiple initiatives simultaneously while adapting to changing priorities.
• Experience supporting enterprise applications, infrastructure, or databases associated with operational technologies.
• Client‑focused mindset with the ability to collaborate effectively with both internal and external partners.
• Experience utilizing or supporting AI tools and technologies as part of…