Jira Administrator

Who We Are Point
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Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point
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Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are.

We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point
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Health .

Job Summary The Jira Administrator supports the administration, configuration, and maintenance of the Atlassian Jira platform. This role works closely with business stakeholders, project teams, Scrum teams, and IT personnel to ensure Jira is operating effectively and meeting organizational needs.

The ideal candidate has a foundational understanding of Agile methodologies, issue tracking, workflow management, and user support. This position is well suited for an individual early in their Atlassian administration career who is looking to expand their expertise in Jira configuration, automation, reporting, and platform governance.

Job Description

Key Responsibilities /Duties – what you will be doing (top five):

Acts as primary point of contact between the Application Management Services (AMS) and Systems Engineering Services (SES) departments.

Works with Infrastructure Services to coordinate the management of middleware with operating system and hardware requirements.

Coordinates maintenance of business applications across platforms.

Defines system topology for enterprise business services and middleware services.

Monitors, reports, and analyzes metrics to meet or exceed the business’ expectations for availability and performance of critical enterprise services.

Works with System Engineering Services and Network Engineering to create high availability, redundant service deployments.

Maintains documentation that defines and describes the service environment.

Troubleshoots and provides production support for applications across platforms.

Provides input to plan, develop and document enterprise recovery plans and disaster recovery guidelines.

Engages in monitoring and environmental tuning to identify areas where optimization is necessary.

Defines system requirements for applications.

Monitors performance tests, approach to performance tests and defines the correct tests to be used.

Responsible for planning and requirement gathering for corporate and IT only projects.

Participate on multiple cross-departmental committees.

Perform root cause analysis on high severity issues.

Other duties and projects as assigned.

Qualifications – what you need to perform the job Certification and Licensure Education Required  (minimum):
Bachelor’s degree in Computer Science or equivalent

Preferred:
Master’s degree

Experience

Required (minimum): 3-5 years related experience

Java Virtual Machine performance tuning

Experience with 1 or more of the following operating systems:

Windows Linux Experience  with 2 or more of the following host platforms:

Web Sphere Application Server Web Sphere  Portal Apache Tomcat Apache HTTP ServerJBoss Application Server Preferred: 3-5 years of experience in computer science

Skill Requirements Communication

Skills:

Listens well…