Installation Manager

Overview

Installation Manager – Canton, MA (On Site Required – No Remote Availability)

Join Reiser as an Installation Manager and make an impact. We are a team with over 60 years of success in the food equipment industry, recognized globally for quality, innovation, and exceptional customer support. We’re looking for a hands-on, customer-focused Installation Manager to help us uphold the high standards our clients and internal teams rely on.

The ideal candidate possesses strong mechanical and electrical skills, can manage multiple concurrent projects within a dynamic, customer-oriented environment, and effectively addresses technical challenges through servant leadership and collaboration.

With more than 60 years of success in the food equipment industry, REISER is recognized worldwide for high-quality equipment, innovative engineering, and outstanding service and support. Total commitment to our customers is at the core of who we are, making REISER the supplier that food manufacturers can trust for better, smarter food processing and packaging solutions and equipment.

We pride ourselves on providing the resources our customers need to ensure their success. Our team of professionals works hard, embraces challenges, and is dedicated to our customers’ success. This focus has led to growth, and we are seeking an experienced Installation Manager to join our Service Department.

If you have a technical background in mechanical and electrical skills and a strong customer service orientation with a servant leadership mindset, we want to hear from you immediately.

• Robert Reiser & Co. will serve the food industry and other selected markets by selling and supporting equipment that provides solutions to customer needs.
• Every customer contact will result in an improved relationship with that customer.
• We will strengthen our supplier partnerships.
• We will encourage our fellow employees to reach their potential.
• We will earn a fair profit and ensure our future.

As Installation Manager, you will collaborate with regional service and sales teams to coordinate and oversee all equipment installations. You will ensure timely and customer-satisfactory installations while supporting and mentoring field service technicians. A strong understanding of pneumatics, hydraulics, and motor control circuitry in heavy machinery or automated equipment is essential. This leadership role requires a servant-leader approach, a commitment to team development, and will act as an assistant to the Regional Service Manager.

Note:

This section originally included an emphasis on duties; content has been kept intact while removing tags.

Job Duties may include but are not limited to:

• Manage the full installation lifecycle of customer food processing and packaging equipment from order through warranty completion with your Sales and Service teams.
• Create and manage installation cases in CRM (Microsoft Dynamics) for new equipment orders.
• Schedule and coordinate all aspects of installation timelines, adjusting priorities as needed based on customer needs and resource availability.
• Serve as the project lead to resolve technical and application challenges during installation, leveraging knowledge in pneumatics, hydraulics, and motor control systems.
• Provide daily support to technicians and maintain open lines of communication during customer installations that can extend into evenings and weekends.
• Travel to customer locations to lead and support equipment installs by technicians.
• Conduct post-installation follow-ups with customers to ensure complete satisfaction.
• Act as a backup to the Regional Service Manager when needed.
• Build strong relationships with customers through proactive communication and excellent customer service.
• Support and enforce adherence to internal SOPs.
• Participate in continuous improvement efforts within the Service Department.
• Provide continuous feedback to the Technicians regarding performance.
• This position requires periodic travel to customer locations in a defined geographical area that can include occasional evening and weekend travel.

• Proven ability to manage multiple projects simultaneously and meet deadlines.
• Strong leadership and team coordination abilities.
• 3–5 years of project management experience or PMP certification.
• Strong technical background in pneumatics, hydraulics, and motor control circuitry
  .
• A customer-first mindset with strong communication and interpersonal skills.
• Prior field service experience, preferably involving travel and on-site customer work.
• Flexibility to travel and support installations during evenings or weekends as needed.
• Food industry experience is a plus.