Head of Training and Field Development

Prestige Car Wash is seeking a highly experienced individual to become the Head of Training and Development for Prestige Car Wash and Gas. This person will fully own and lead our training program across all levels of the organization from A to Z. This role is responsible for developing, executing, and certifying training for every position, with a primary focus on Managers and District Managers.

This is a hands-on, high impact operational training role for someone who thrives in fast paced environments, can manage multiple groups and personalities and takes pride in building clear, repeatable training systems that drive operational excellence. The Head of Training and Field Development must be willing and able to do the job first in order to effectively train it. Training will occur both indoors and outdoors, and require working in all weather conditions, including rain, heat, and cold.

The ideal candidate is accountable, process-driven, and comfortable owning training from onboarding through final sign-off.

Core Responsibilities

Training Ownership & Accountability

• Own the entire training lifecycle for Managers, District Managers and new hires from onboard day 1 through certification sign off.
• Build, document, and maintain role-specific training programs for all positions
• Serve as the final sign-off authority, certifying employees are trained, capable, and ready
• Ensure training standards are met consistently across all locations

Hands-On Operational Training

• Perform each role personally to fully understand expectations before training others
• Train employees on-site in real operating conditions
• Work outdoors as needed in all-weather elements (rain, heat, cold, snow)
• Model proper execution, pace, safety, and customer service standards
• Develop and maintain training manuals, SOPs, and written guides
• Create training videosshowing day-to-day responsibilities and expectations
• Continuously update materials as processes evolve

Onboarding & Group Training

• Lead onboarding for new employees, Managers, and District Managers
• Manage small-group and one-on-one training sessions
• Track training progress and completion
• Address gaps and retrain as needed

Training Site & Field Travel

• Develop and maintain a designated training location that represents Prestige standards
• Travel regularly to car wash locations throughout Massachusetts
• Support retraining, recertification, and performance improvement initiatives

Qualifications

• 5–10+ years of professional training experience required
• Experience in fast-paced, operational environments (multi-site operations preferred)
• Proven ability to train, manage, and certify large groups of employees
• Strong written and verbal communication skills
• Experience creating training manuals and video content
• Highly organized with strong follow-through
• Willingness to travel statewide

Car wash industry experience is a plus but not required.

Bi-Lingual is a plus but not required

Physical & Work Environment Requirements

• Ability to stand, walk, and work on-site for extended periods
• Willingness to work outdoors in varying weather conditions
• Ability to perform operational duties as part of the training process

Why This Role Matters

• This position directly impacts operational consistency, leadership readiness, and company growth
• You will build systems that scale across a growing, multi-location organization
• You will work closely with ownership and operations leadership
• This is a high-visibility, high-accountability role

Ideal Candidate Profile

• Takes full ownership and pride in building systems that work
• Comfortable holding people accountable to training standards
• Confident working with leadership, management, and frontline employees
• Process-driven, detail-oriented, and execution-focused
• Thrives in environments where expectations are high and results matter
• Play a key role in shaping the future of a growing, multi-location company
• Build a training program that directly impacts performance, consistency, and growth
• Work closely with senior leadership and operations teams
• Opportunity to create lasting systems and standards across the organization

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.