Fire Service Manager

## Fire Service Manager Apply locations:
Canton-Massachusetts-United States of America time type:
Full time posted on:
Posted Yesterday job requisition :
WDJohnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
** What we offer**
* ** Competitive salary
*** Paid vacation/holidays/sicktime
- ** 15 days of vacation first year
*** Comprehensive benefits package including 401K, medical, dental, and vision care
- ** Available day one
*** Encouraging and collaborative team environment
* Dedication to safety through our Zero Harm policy
* Check us out!:
** What you will do
** The Fire Service Manager will drive customer satisfaction, supervising a team of technicians, and administrators to support the district’s service customers. Will ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations. Scope of work to include managing employees in the following disciplines:
Fire Alarm and Security systems.
** How you will do it
** Revenue Responsibility
- Responsible for implementing plans, programs, and processes designed to meet or exceed company goals and objectives as well as improving market potential in all business segments to include new service sales, revenue, and profitability.

Fiscal Responsibility
- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, personnel, capital, and inventory.

Customer Service Responsibility
- Responsible for departmental employees’ effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service.

Productivity Improvement – Responsible for training service personnel, building a team with the abilities and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.

Employee Development
- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs.

Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-alongs to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.

Safety Compliance – Ensures that all employees align with corporate safety programs and that employee safety training is complete and up-to-date. Completes all workplace accident investigations as required by the company’s EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions…