Program Director, EHR Implementation (Bilingual – English ​/ French Canadian

We are seeking an experienced and strategic Program Director, EHR Implementation to lead a complex and high-profile healthcare transformation initiative. This role will oversee the deployment of a unified enterprise EHR across a large provincial healthcare environment operating on a single shared instance.

The Program Director will serve as the executive leader responsible for end-to-end deployment governance, coordination of multiple implementation teams and subcontractors, customer executive engagement, operational readiness, and measurable program outcomes. The ideal candidate combines large-scale healthcare IT deployment expertise with exceptional leadership, communication, and change management skills in both English and French Canadian.

This role requires a leader who can balance strategic oversight with operational execution while ensuring evidence-based best practice workflows, adoption, quality, compliance, and stakeholder alignment across a highly matrixed environment.

This is a transformational leadership opportunity to help shape the future of healthcare delivery through one of the most significant enterprise EHR initiatives in the industry. The Program Director will play a critical role in enabling operational transformation, improving caregiver experience, and supporting better patient outcomes at scale.

• Provide executive oversight for a multi-year enterprise EHR deployment program
• Serve as the primary escalation point for program risks, dependencies, and executive decision-making
• Establish and maintain trusted relationships with senior healthcare executives, operational leaders, clinical leadership, vendor partners, and subcontractors
• Lead executive steering committee meetings, governance forums, and operational review sessions
• Present program status, risks, milestones, financials, and readiness metrics to executive leadership and customer governance bodies.

• Direct integrated program governance across internal teams, customer organizations, subcontractors, and third-party partners
• Ensure alignment to contractual commitments, implementation methodology, and deployment standards
• Oversee enterprise project planning, milestone management, dependency tracking, and risk mitigation
• Ensure consistent program controls including:
• Scope management
• Change control
• Financial oversight
• Issue escalation
• Resource planning
• Compliance reporting
• Drive accountability across all participating organizations.

• Champion evidence-based and standardized best practice workflows across clinical, financial, and operational domains.
• Partner with healthcare executives and operational leaders to align future-state workflows with strategic objectives
• Ensure implementation decisions prioritize:
• Patient safety
• Clinical efficiency
• Regulatory compliance
• Provider experience
• Long-term sustainability
• Lead discussions balancing enterprise standardization with regional or local operational needs.

• Lead large cross-functional deployment teams including:
• Project managers
• Clinical consultants
• Technical teams
• Integration resources
• Training and change management teams
• Third-party consulting organizations
• Coordinate activities across the prime vendor and multiple subcontractors to ensure unified execution
• Foster a collaborative, accountable, and outcomes-focused culture
• Mentor and develop program and project leadership resources.

• Establish measurable program KPIs and readiness criteria across all implementation phases
• Monitor and report on deployment outcomes including:
• Project milestone attainment
• End-user readiness
• Workflow adoption
• Training completion
• Risk trends
• Stabilization performance
• Customer satisfaction
• Ensure structured go-live readiness reviews and post-implementation stabilization governance
• Drive continuous improvement across deployment methodologies and operational processes.

• Ensure adherence to healthcare regulatory, privacy, security, and documentation standards
• Maintain program compliance with contractual obligations and organizational governance requirements
• Ensure quality assurance processes are integrated throughout all phases of deployment
• Support audit readiness and executive reporting requirements.

• Bachelor’s degree in Healthcare Administration, Information Systems, Business, Nursing, or related field
• 5+ years of progressive leadership experience managing large-scale healthcare IT or EHR implementations
• Proven experience directing enterprise or multi-organization EHR deployment programs
• Demonstrated success managing complex vendor and subcontractor relationships
• Executive-level presentation and facilitation experience
• Strong knowledge of healthcare operations, clinical workflows, and healthcare transformation initiatives
• Experience leading governance and steering committee structures
• Exceptional organizational, communication, negotiation, and…