Heatlhcare Project Management Office Director

Company Overview:

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

NTT DATA's Client is currently seeking a Project Management Office Director - Hybrid/Onsite to join our team in Canton, Massachusetts (US-MA), United States (US).

We are seeking an experienced Project Management Office (PMO) Director to lead PMO and delivery governance for a large healthcare payer account. This is a senior, customer-facing leadership role responsible for strengthening delivery execution, portfolio governance, SOW performance, capacity planning, financial discipline, risk management, and operational transparency across complex healthcare portfolios.

The ideal candidate brings strong healthcare payer experience, proven PMO and delivery leadership, and the ability to lead large onshore and offshore teams. You will partner closely with customer portfolio leaders, business and IT stakeholders, delivery teams, finance, and account leadership to improve execution discipline, strengthen accountability, optimize resources, and demonstrate measurable value from PMO services.

This is a hands-on leadership role for someone who can quickly understand complex healthcare business environments, coach project and program managers, establish scalable governance practices, and serve as a trusted advisor to senior customer stakeholders.

• Lead the PMO Organization
• Lead PMO, project management, and portfolio support teams across multiple healthcare payer portfolios.
• Provide leadership, coaching, mentoring, and direction to 30+ onshore and offshore professionals.
• Establish consistent delivery standards for status reporting, RAID management, scope control, milestone tracking, dependency management, action tracking, and stakeholder communication.
• Align PMO resources with customer priorities, SOW commitments, delivery objectives, and account goals.
• Build a culture of accountability, transparency, collaboration, and continuous improvement.
• Coach project and program managers on delivery execution, governance, escalation management, and executive communication.
• Bring Healthcare Payer Expertise
• Apply healthcare payer knowledge to improve project planning, delivery execution, business readiness, and operational outcomes.
• Support portfolios across claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, and operations.
• Ensure project plans, dependencies, risks, and delivery decisions reflect healthcare business processes, regulatory considerations, and operational impacts.
• Help PMs understand healthcare terminology, downstream dependencies, business readiness requirements, and operational workflows.
• Drive SOW, Capacity & Financial Management
• Oversee PMO SOW execution, resource capacity, utilization, demand planning, and staffing alignment.
• Partner with account leadership and Finance to monitor staffing, utilization, billability, forecasts, margins, and resource optimization.
• Identify opportunities to improve resource mix, leverage offshore capabilities appropriately, and reduce non-billable effort.
• Support monthly operational reviews, financial forecasting, staffing decisions, contract governance, and customer capacity discussions.
• Ensure PMO services remain aligned with contractual commitments and account financial objectives.
• Provide proactive visibility into staffing gaps, capacity constraints, delivery risks, and financial impacts.
• Strengthen Portfolio Governance
• Establish and continuously improve portfolio governance, reporting, and delivery management practices.
• Provide leadership with clear visibility into portfolio health, milestones, risks, issues, dependencies, capacity, financial performance, and decisions required.
• Drive consistent RAID management, issue escalation, dependency tracking, and action closure.
• Establish meaningful PMO metrics and dashboards to improve transparency and decision-making.
• Identify trends and emerging risks across projects and portfolios and drive corrective action before issues impact delivery.
• Modernize the PMO Function
• Simplify PMO processes while maintaining appropriate customer governance, contractual controls, and delivery discipline.
• Identify opportunities to eliminate manual reporting, duplicate governance activities, administrative overhead, and inefficient handoffs.
• Leverage modern delivery and analytics tools such as Clarity, Jira, Azure Dev Ops, Service Now, Power BI, Microsoft Copilot, and AI-enabled productivity solutions.
• Introduce reusable governance frameworks, templates, playbooks, dashboards, and automation.
• Support the transition toward persistent, product-aligned delivery teams and more efficient delivery models.
• Build Customer & Executive Relationships
• Serve as a trusted delivery and governance advisor to…