Client Service Coordinator

Canton Veterinary Hospital is currently looking to fill a Part-Time Client Service Rep position. This position is for early morning day shifts and evening shifts with rotating Saturdays. Experience in Veterinary Medicine is required. This is a great opportunity for someone who is looking for growth in the veterinary field. There are many learning opportunities available.

The CSR'S main responsibility is to provide exceptional client service while maintaining a smooth and efficient flow of clients and patients through the animal hospital. More specifically, the Veterinary Receptionist is responsible for greeting clients, determining the needs of the clients and patients, and completing the check-in and check-out process. The position requires a practical knowledge of the clinic’s procedures and policies.

The CSR is expected to perform the office duties related to patient care and treatment and to assist the Hospital Manager and doctors as needed.

This is a Part Time position;
This position may require standing for long periods of time and some heavy lifting may be involved.

The Client Service Rep reports to the Hospital Manager and in his/her absence, the Managing doctor.

• An employee in this position must have a sense of caring for animals
• Ability to lift approximately 50 pounds
• Ability to multitask efficiently, and work well individually and within a team
• Must be able to handle the physical and emotional aspect of work in a veterinary clinic environment, including euthanasia
• Must have active listening, critical thinking, complex problem solving, time management, judgment and decision-making skills
• Excellent communication skills and the ability to work effectively and efficiently in a fast-paced environment.
• Models a professional and courteous manner with all staff and clients

• Communicates professionally and effectively to all members of the team and clients.
• Works collaboratively with veterinarian and technician team to help maintain the flow of pets
• Provides compassionate service to clients
• Professionally receives incoming calls on the telephone, using prescribed telephone techniques. Uses service excellence to address the needs of prospective clients.
• Schedules client appointments and addresses client questions including calling clients back.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in hospital procedures, and other services that require the doctors and technicians’ time.
• Contacts clients with scheduled outpatient or pre-surgery appointments to remind them of the time and appointment requirements (for example, stool samples for fecals or withholding any food and water).
• Maintains appearance and cleanliness of the waiting room and reception area through close, including re-stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
• Greets clients with a cheerful and professional attitude and makes them feel welcome during their entire time in the clinic. This includes assisting them in a timely manner and ensuring that someone is in contact with the client from arrival to departure.
• Completes client check-ins and check-outs, preparing all required forms such as in-house patient and client forms, health certificates, euthanasia forms, vaccination certificates, handouts, rabies tags and certificates, consent and release forms, pre-surgery instruction sheets, etc.
• Sch…