Applications Engineer

At Piab Group we improve our customers' productivity, sustainability, and safety through evolving industrial automation and have done so since 1951. We believe in an automated world where no resources are wasted, and no humans are injured. With annual sales of ~3 billion SEK and more than 1400 employees, Piab is a global organization, serving customers in more than 100 countries from a vast network of subsidiaries and channel partners.

Since 2018, Piab Group has been owned by Patricia Industries, part of Investor AB

You can expect the following with us:

Innovative Culture: Be part of a team that thrives on creativity and innovation.

Global Impact: Work with a company that is a world leader in vacuum transport solutions.

Global Presence: Piab has 25+ sales offices and over 900 partners worldwide, ensuring a vast network and global reach

Sustainable Vision: Contribute to an automated world, promoting safety and efficiency.

Professional Growth: Access opportunities for continuous learning and career advancement.

Diverse and Inclusive: Join a workplace that values diversity and fosters an inclusive environment.

Stable employer: As part of Patricia Industries and connected to the Wallenberg family, Piab benefits from strong support and a commitment to long‑term growth and sustainability.

As an Applications Engineer (AE) you will provide best‑in‑class technical support, applications assistance, and training for the Vacuum Conveying (VC) product line in direct support of Piab’s Sales strategies and objectives.

You will work very closely with Piab’s Area Sales Managers (ASMs), customers, and channel partners through the entire sales process including:

• Pre‑sale (quotations, system design, and technical support)
• Order processing

This is an office‑based role in Canton, MA, with core working hours from 8:00 to 17:00. This is to ensure close daily support to customers and collaboration with Sales, Operations and other internal teams.

• Collaborate with Sales, Customer Service, Operations, Marketing, R&D, and Quality to support new product launches, beta testing, and product lifecycle management.
• Communicate with Area Sales Managers (ASMs) on customer project/engineering activity within the assigned territory.
• Present as “One Piab” to customers and channel partners; AEs are part of the Piab team and must show up that way to all stakeholders.
• Utilize Salesforce and other provided software tools to track, document, and share sales support activity.
• Compile competitive analysis and support material to assist ASMs, channel partners, and customers in the sales process.
• Develop quotations, including all system component information, accessories, technical data, and CAD layouts/drawings for Vacuum Conveying systems.
• Design and configure complete VC solutions by stacking up appropriate Piab components and accessories to meet customer requirements.
• Input and edit customer conveyor orders for the Vacuum Conveying product line.
• Ensure designs comply with Piab standards and ISO requirements.

• Conduct lab tests and product trials with customer materials to properly identify and validate system design recommendations.
• Document all test results, parameters, and conclusions in a clear format that can be used by Sales and customers.

• Develop and maintain knowledge and expertise on all products within the Vacuum Conveying product line.
• Assist in the development, organization, and presentation of product training material, product configurators, and sales support tools.
• Support internal training for Sales, channel partners, and other Piab team members on VC products and applications.

• Provide technical and application support for end‑customers, channel partners, and Piab Sales teams via phone, e‑mail, web chat, and other tools.
• Actively monitor and respond to VC telephone call groups and the VC e‑mail inbox.
• Support Sales with:
• Sizing and selection of conveying systems
• Application risk assessments and alternative concepts
• Budget and final quotations
• Respond to all customer and Piab team inquiries within 1 business day or acknowledge receipt and provide…