Inside Sales Representative

About Us:

Fowler High Precision is recognized around the globe as one of the world’s leading suppliers of high-quality inspection, control, and calibration equipment. Fowler prides itself on making measurement easy and providing exceptional customer care for over 76 years.

Fowler High Precision is looking for a motivated individual, who works well both independently and collaboratively, to join the Inside Sales team. As part of a shared service team, you will get to collaboratively work with both the inside sales and service team as well as the Marketing team on various Company initiatives.

The ideal candidate would:

• One to three years of customer service-related experience, inside sales preferred.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, ERP and ability to quickly learn new software.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Curious and eager to learn.
• Comfortable discussing technical products.
• Align with company values: partnership, responsiveness, integrity, well-being.

Position Purpose:

The Inside Sales, Service is exclusively responsible for prospecting, qualifying, and disseminating leads to drive new business opportunities for the service teams. This role will collaboratively work with marketing, outside sales, and service to secure new business opportunities for the purpose of PMA.

Responsibilities:

• Proactively generate new customers through industry leads
• Works closely with outside sales team and rep groups to ensure full sales cycle and positive customer experience.
• Coordinates and follows through on end-to-end sales cycle from initial inquiry to completion of the sale.
• Responsible for being logged in to phone queue during shift for inbound and outbound calls to generate sales and prospective clients, and answer incoming questions, etc.
• Follows up with customers on various needs such as B/O reports, tracking, and pricing discrepancies through to point of resolution.
• Answers questions from call recipients including, but not limited to, price, availability, lead times, order/repair status, etc.
• Reviews Hubspot leads and establishes communication with end users, distributors and other departments to ensure customers’ questions and needs have been met.
• Process incoming RFQ’s, orders and RA’s accurately and efficiently
• Process EDI, online and other format of electronic orders
• Create and maintain accurate customer data in the company’s CRM system.
• Tracks trends to assist Digital Marketing Manager in current and future digital campaigns.
• Attend periodic sales and other trainings as required by management.
• Maintain accurate pipeline in Quosal and Net Suite
• Other duties as assigned.
• Bachelor’s degree (preferred) or relative work experience.
• At least one year of customer service-related experience, inside sales preferred.
• One year experience with Hub Spot, Sales Force, Net Suite or similar CRM
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office Suite, ERP and ability to quickly learn new software.
• Excellent sales and customer service skills.
• Curious and eager to learn.
• Comfortable discussing technical products.
• Align with company values: partnership, responsiveness, integrity, well-being.

This position is Monday to Friday 8:00 am to 5:00pm. This position is located in the Canton, MA office, which is a well-lighted, health and/or air-conditioned indoor office setting with adequate ventilation. After a probationary period, this position has the flexibility to the Company's hybrid work policy, whereby work is allowable on Mondays and Fridays, and Tuesdays through Thursday are in-office days.

Compensation: Base pay $63,000-$$78,000 + Annual Bonus