System Development Manager III, ICON

Overview

Job  | Amazon Support Services Pty Ltd - D05

The ICON team hosts Amazon websites and backend platform services that power the customer experience. We abstract and centralize infrastructure management from service teams, bring agility to business processes, and operate 100s of Tier-1 services on behalf of our internal customers. ICON is an early adopter of Amazon’s product offerings and automates the management and operational activities on behalf of developers to strengthen services’ posture towards security, availability, and efficiency so that service developers can innovate on behalf of Amazon’s end customers.

The ICON team is located within the Intelligent Control (ICC) organization who owns connecting our worldwide websites and other consumer experiences such as Kindle, Amazon Video, and Alexa to the internet, as well as ensuring the highest level of availability, security and privacy of the web services that power the experience we deliver to our customers worldwide.

The Role ICON is looking for a System Development Manager to lead a team of System Development Engineers and Support Engineers in Sydney. Our global team has sites in Seattle, New York, Dublin, Bangalore, and Hyderabad. In this role, you are a key leader that influences the building, automating, and operating of Amazon’s current and next generation Intelligent Cloud Hosting technologies used to manage our highly distributed hosting infrastructure.

• Lead and manage a team that drives organizational standards for operational excellence and resiliency.
• Establish strong relationships with internal and external partners and peer stakeholders to understand and meet their needs while operating existing systems at a high level of Operational Excellence.
• Lead the team thru large scale incident management/escalations to resolve outages and communicate with a global audience and senior leadership.
• Develop and maintain a culture of innovation and operational excellence in the teams.
• Manage the design and development of next generation platform orchestration and automation.
• Hiring, developing, and retaining a world class engineering team that meets Amazon’s high bar.
• A successful candidate will be an experienced leader with an established background in developing and operating platforms and services, developing and hiring top talent, strong technical ability, great communication skills, and a motivation to achieve results in a dynamic fast paced environment.

• 3+ years of systems engineering and operations leadership for an Internet service or leading edge IT organization experience
• 5+ years of managing system or software development teams experience
• 7+ years of relevant hands-on systems engineering and administrative work in networking, storage systems, operating systems experience
• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field
• Experience in systems engineering and operations leadership for an Internet service or leading-edge IT organization
• Experience in managing system or software development teams
• Experience (hands-on) in systems engineering and administrative work in networking, storage systems, and operating systems
• Experience in agile software development methodology

• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Knowledge of systems engineering fundamentals (networking, storage, operating systems)
• Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
• Experience with AWS platforms, services, and design patterns

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is an equal opportunity employer and does not discriminate on…