HR Manager

In pursuit of being Earth's Best Employer, our global Human Resources teams, known as People eXperience and Technology (PXT), drive business success by fostering a safe, inclusive, and innovative culture. The HR Manager is a key strategic partner on the NACF PXT team, bringing expertise in leadership development, employee experience, culture, and change management. This role balances tactical excellence with strategic insight, leveraging both technology and human judgment to align local leadership, centralized support, and systems in delivering high-quality employee experiences.

You will drive operational excellence through strategic leadership at your site(s), translating priorities into actionable plans while leveraging technology and data to enhance decision-making. Leading a diverse team of HR professionals, you’ll balance automation with human insight to drive excellence throughout the employee lifecycle. Success demands operational excellence, leadership presence, and the ability to connect strategic vision to execution.

The HR Manager leads and is responsible for operational excellence and organizational health through strategic PXT leadership and effective people management. They strengthen culture and deliver business results by translating organizational priorities into actionable plans through their site’s PXT function. HR Managers execute business goals through hands‑on leadership and data‑driven decision making, while partnering with business leaders to improve leadership effectiveness and employee experience.

You will be expected to work onsite at an Amazon facility, ensuring personal connection and hands‑on leadership where needed.

• Lead a diverse team of HR professionals with varying levels of experience to drive operational excellence through high‑judgment decisions, risk mitigation, and employee experience enhancement. Guide your team in ensuring practices comply with company policies, procedures, and federal, state, and provincial laws or regulations, while fostering their professional growth and expertise.
• Partner with Business Leader(s) to strengthen culture and deliver business results. Create an environment where employees feel safe, valued, and respected through data‑driven workforce solutions and effective people management practices.
• Drive talent management and development across all levels, establishing mechanisms for equitable selection, retention, and performance optimisation. Coach leaders to build high‑performing teams and address performance gaps effectively.
• Monitor employee sentiment through regular floor presence, data analysis, and feedback mechanisms. Hold leaders accountable for delivering positive employee experiences and implement targeted action plans to strengthen culture.
• Champion organisational change through effective stakeholder management and change leadership. Engage teams regularly, remove adoption barriers, and model positive behaviours while maintaining strong partnerships across functions.
• Drive adoption and optimisation of HR technology solutions to enhance efficiency, data accuracy, and employee experience. Lead the HR team in developing digital fluency, leveraging analytics for decision‑making, and utilising AI to streamline processes while maintaining a human‑centred approach.
• Own end‑to‑end PXT operational excellence through rigorous process execution, structured inspection routines, and effective use of tools and data. Ensure consistent documentation standards and timely issue resolution while escalating systemic concerns appropriately.

Your day will be a dynamic blend of strategic leadership and hands‑on people management, requiring excellent organisational and interpersonal skills to manage multiple priorities. You’ll regularly engage with teams on the production floor while responding to time‑sensitive matters such as employee concerns and investigations.

Using cutting‑edge AI‑powered analytics and data insights, you’ll identify trends and opportunities in areas like attrition, attendance, and engagement. You’ll collaborate closely with business leaders, providing strategic guidance while maintaining…