AI Content Curator and Administrator

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The Phia Group’s “Phia Group Consulting” or “PGC” team provides guidance to employers, health benefit plans, insurance carriers, brokers, claims processors, and third-party administrators. Our work includes reviewing laws, ensuring benefit plan compliance, and drafting benefit plan documents. Our consultants assist in complex decision-making, research regulations, and navigate industry challenges.

At The Phia Group, committed to delivering high-quality, affordable healthcare, you will enjoy excellent benefits and work in a company recognized as one of USA Today’s top workplaces for 2024, reflecting our culture of inclusivity, enjoyment, and empathy.

As an AI Content Curator and Administrator, you will work with proprietary systems:
SoPhia, a chatbot and document assessment tool, and PDM, used for creating and managing client plan documents and related materials.

Your role involves improving system performance, curating content, training chatbots, analyzing interactions, troubleshooting, and collaborating across teams to ensure accuracy, compliance, and efficiency.

Your responsibilities include ensuring AI operations align with regulations, maintaining templates, validating document accuracy, monitoring chatbot performance, updating SOPs, and staying current on industry and AI trends. You will also train and fine-tune chatbots, identify and fix issues, analyze user data, and support document accuracy and compliance.

Technical skills required include experience with chatbot platforms, conversational AI, prompt engineering, test case development, and HITL knowledge.

Qualifications include a Bachelor’s Degree or equivalent, strong organizational and analytical skills, proficiency in Microsoft Office, excellent communication, and ability to thrive in a fast-paced environment.

The Phia Group values diversity and is an equal opportunity employer. We support all qualified applicants regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status.

Work conditions involve extensive computer use, sitting for long periods, and a fast-paced environment. The company reserves the right to modify duties as needed.

This is an entry-level, full-time position in the insurance industry, with management and manufacturing functions.

Referrals can double your chances of interview success. Notifications about similar jobs in Canton, MA, and Boston, MA, with salary ranges from $37,000 to $130,000, are available.

Please note:

The job description is not exhaustive and may be modified by the company.