DCO Tech, Publisher Services

Job  | Amazon Data Services, Inc. — A19

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, respond to operational incidents that impact service availability, and carry out routine network, server hardware, and operating system repairs to contribute to overall availability of AWS services
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Perform on‑call duties and participate in scheduled maintenance and change‑management activities
• Contribute to documentation and process improvement initiatives based on analysis of operational issues
• Help interview, train and onboard new team members

• Lift and move material up to 40 pounds each
• Work in cramped and/or elevated locations
• Bend, lift, stretch, and reach
• Stand and walk for up to 8+ hours a day
• Ascend and descend ladders, stairs, and gangways safely and without limitation

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through proactive issue detection and reporting
• Act in the absence of direction or support
• Improve effectiveness through process innovation

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes them unique. Our inclusive events foster stronger, more collaborative teams, and our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge‑sharing, mentorship, and other career‑advancing resources to help you develop into a better‑rounded professional.

We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

• 1+ year of computer networking experience
• 1+ year of Linux operating systems experience
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data center environment (racking and stacking gear, cable…