Network Deployment Technician, DCC Communities

Job :  | Amazon Data Services, Inc.

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next‑generation networks and assist in the development of innovative ways to automate and scale our network.

The position’s responsibilities include scaling support of several data center locations and day‑to‑day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers.

You will leverage your experience supporting large‑scale, enterprise‑class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast‑paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures.

• Regularly lift and/or move up to 40 pounds; participate in group lifts for 41+ pounds.
• Work in an environment that operates 24/7 with the ability to participate in primary responder rotation and provide after‑hours support as needed.
• Operate in cramped, elevated, or noisy environments.
• Bend, lift, stretch, reach, stand, and walk for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects.
• Collaborating with various stakeholders to remove project obstacles.
• Troubleshooting networking, routing, and interconnectivity issues, including patch panels and cables.
• Specifying power and cooling requirements and ensuring hardware racking/stacking is completed for new equipment.
• Participating in the migration, basic configuration, and rollout of new or upgraded hardware.

Traveling within and outside the regional work area is required. You must have a reliable personal vehicle and a valid driver’s license, as company transportation will not be provided.

• 1+ years of computer networking experience.
• 1+ years of Linux operating systems experience.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience in computer networking.
• Experience working with Linux operating systems.
• Can lift and rack equipment up to 40 pounds.
• Experience with computer hardware troubleshooting and repair.

• Can work in cramped spaces or at elevated locations while adhering to health & safety guidelines.
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment).
• Industry standard certification (CompTIA, CCENT, or Network+) or experience in a relevant field (e.g., Computer Science, Networking Engineering).
• Experience with network troubleshooting tools (telnet, test‑net connection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools).
• Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you…