Network Deployment Technician, DCC Communities

Description

AWS is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimal supervision in a dynamic environment to drive the stability and sustainability of next‑generation networks and assist in the development of innovative ways to automate and scale our network. The position’s responsibilities include scaling support of several data‑center locations and day‑to‑day assistance with capacity management.

You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large‑scale, enterprise‑class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast‑paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, you will establish and follow best practices and refine operational procedures.

• Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
• Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after‑hours support as needed
• Working in cramped and/or elevated and/or noisy environments
• Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation

• Managing work and priorities through ticketing system and workflows to complete customer requests and projects
• Collaborating with various stakeholders to remove project obstacles
• Troubleshooting networking, routing, and interconnectivity issues, including patch panels and patch cords
• Specifying power and cooling requirements and ensuring hardware racking/stacking completed for new equipment
• Participating in the migration, basic configuration, and rollout of new or upgraded hardware

Traveling within and outside of the regional work area is required. Candidates must have a reliable personal vehicle and a valid driver's license to travel within the regional work area; company transportation will not be provided.

• Providing the first‑level networking devices to serve our customer racks involves tracking network rack intake and delivery, working with onsite teams to request rack space, power, and cooling, and partnering with network engineers to ensure all configurations are ready. You will also troubleshoot link and device issues within the defined service‑level agreement.
• Console builds (and room builds) involve collaborating with multiple teams to provide more space and capacity for customer racks.
• Working with ‑Scal­ing peers to build higher‑level networking devices.

• 1+ years of computer networking experience
• 1+ years of Linux operating systems experience
• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Experience in computer networking
• Experience working with Linux operating systems
• Can lift and rack equipment up to 40 pounds
• Experience with computer hardware troubleshooting and repair

• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Experience managing work and priorities through a ticketing system
• Experience with cabling infrastructure best practices and methodologies
• Experience working in a data‑center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Industry‑standard certification (CompTIA, CCENT, or Network+), or experience in a relevant field (e.g., Computer Science, Networking Engineering)
• Experience with network troubleshooting tools (telnet, test‑net connection, tracert, tracetcp, iperf, ntttcp, dig, and packet capture tools)
• Knowledge of networking protocols such as HTTP(S), DNS, and TCP/IP

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Hourly compensation ranges from $30.00 to $59.00 USD, depending on location and experience. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. For detailed benefits, visit our benefits page.