Business Office Account Clerk

Business Office Account Clerk

Maintains and controls all uninsured and underinsured patients who access services in the clinics or hospital. The account clerk will be under the general supervisor of the Patient Financial Services Leadership team. They will ensure accurate information is obtained and filed within the EMR; including discount any payment arrangements. Receive payments from patients or insurance companies. Works well individually and in a team environment.

Billing & Payment Processing:
Manage patient and insurance payments, perform cash posting and reconciliation, and ensure accurate documentation and recordkeeping in the EMR system.

Account Management & Insurance Updates:
Review self-pay accounts, update insurance and guarantor information, maintain uninsured/underinsured accounts, and assist with pricing and charge inquiries.

Patient & Department

Collaboration:

Provide billing support to patients, coordinate with internal departments (Finance, HIM, Patient Financial Services), and contribute to financial planning and decision-making.

Compliance & Communication:
Adhere to HIPAA regulations, document all interactions accurately, demonstrate empathy in patient communication, and support team performance and A/R reduction efforts.

High school graduate or equivalent

Minimum of 1 year clerical experience

High level of interpersonal skills relating to all types of patients and visitors as well as hospital staff

Union: B SEIU (CPH) Clerical

Note:

Not all per diem roles are union eligible

Pay Range: $19.46 - $28.55

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.