IT Desktop Support
Job in
Canton, St. Lawrence County, New York, 13617, USA
Listed on 2026-07-03
Listing for:
Integrated Resources, Inc
Full Time
position Listed on 2026-07-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Duration: 12 months, possibility of extension
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Job Description:
Preferred Qualifications
- Associate's Degree (minimum) or 3–5 years of IT experience
- Hardware experience beyond imaging/deployment
- CompTIA IT Fundamentals
- CompTIA A+
- CompTIA Cloud+
- CompTIA Mobility+
- CompTIA Network+
- CompTIA Server+
- Provide technical assistance and support for incoming service requests and incidents related to computer systems, software, hardware, and infrastructure.
- Support users both in person and, at times, remotely at a manufacturing facility in Canton, NY, USA.
- Be available for 24/7 on-call coverage.
- Possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and Microsoft Office Suites (2010/2013/2016/O365).
- Rely on internal training, previous knowledge, and informed judgment to identify, diagnose, resolve, or accurately route tickets in accordance with documented processes.
- Active Directory administration
- Limited support for corporate mobile devices
- Familiarity with cloud applications (One Drive, Office 365, etc.)
- Troubleshooting Cisco VPN connectivity
- Supporting Citrix connectivity
- Remediating Symantec Endpoint Protection
- Using Dameware for remote support
- Using Altiris Deployment Server
- Asset management
- Microsoft Edge and other browser support
- Installation and configuration of Adobe products
- Installation and configuration of Check Point endpoint client software
- Conference room equipment support
- Printer and driver installation/troubleshooting
- Service Now utilization
- Cisco Web Ex support
- Deployment and configuration of standard IP telephony
- Hardware ordering and deployment
- Documentation and records management
- Knowledge base utilization
- Project participation
- Customer scheduling and follow-ups
- End-user equipment moves (disconnect/reconnect)
- Multi-team collaboration and technical roundtable participation
- Standard device imaging via USB/PXE servers
- Smart Hands tasks/functions outside of standard operational work
- Performance is measured using key performance indicators (KPIs), priority matrix adherence, SLA compliance, and customer service.
- Provide excellent customer service while adhering to service management principles, documented processes, and team guidelines.
- Interact professionally with a diverse group of customers, team members, managers, and subject matter experts in person.
- Take ownership of follow-up activities and communicate progress regularly with customers and leadership when requested.
- Demonstrate excellent communication skills, technical knowledge, organizational skills, multitasking ability, and prompt time-to-resolution/fulfillment to meet the expectations of the position.
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