Project Manager, Operations Manager, Program ​/ Project Manager

8 months ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Canton, NC

Your Benefits

SES offers eligible team members comprehensive benefits packaging including:

• Weekly Pay
• Offering a $1,500 sign-on bonus!
• Medical, Dental, Vision, and Life Insurance after 30 days
• 401K with 4% Company Match at 90 days
• Employee Referral Bonus Program
• Paid CDL Training Available
• Paid Time Off

Your role

The Project Manager has direct accountability for the assurance of successful execution of industrial cleaning and or emergency response operations, as well as direct responsibility for overseeing all aspects of large projects and/or outage work. The Project Manager’s overall accountability is to ensure customer responsiveness and customer satisfaction; achieved by providing high quality industrial cleaning services focused on safety and our customer satisfaction.

What You Will Be Doing

The Project Manager is responsible for maintaining a high standard of customer service through both customer interface and business operations, specifically the support of the operation’s process with a focus on training, as listed below:

• Act as a safety and environmental champion, lead by example, participate in health, safety and environment activities and correct/coach unsafe conditions and behaviors among subordinates and others.
• Drive change with a focus on safety (goal of zero accidents) and continual improvement.
• Train and mentor Field Service staff on the operation and maintenance of water blasting and related equipment, including automated equipment to ensure safe and efficient operation; provide input to the general management regarding performance evaluations for individuals.
• Support outages and special operation’s projects, as needed; meet with Branch Managers or designated Supervisors, as applicable to communicate customer requirements and review the daily job schedule; discuss priorities - changes, equipment availability, etc. to best meet the customer’s needs.
• Work with manager or designated Branch Manager, or Supervisors, as applicable to resolve customer complaints and service problems in a timely manner, while maintaining/improving customer satisfaction.
• Ensure all daily job tickets are accurately input into the mobile tablet system and all items used to perform the work are properly captured and submitted to Admin for billing.
• Discuss and review planned or proposed work with the assigned manager to ensure the necessary resources are available to meet budgetary goals and achieve customer satisfaction.
• Ensure employees are working in the most cost-effective manner to complete the job/task in the best interest of safety and customer satisfaction.
• Ensure employees are complying with all company policies and procedures, including adherence to all safety rules or best practices, attendance, substance abuse, theft, willful or neglectful damage to company equipment, uniforms, and all company rules and regulations.
• Motivate and train Field Services staff to ensure safety compliance and efficiency, continued growth, and professional development; promote the use of automated equipment to replace manual set-ups to further drive safety and efficiency.
• Update knowledge and skills to meet the needs of a changing customer and service line mix.
• Ensure the company image is developed and maintained favorably with customers and suppliers.
• Regularly communicate with manager regarding the current status of assigned projects
• Support and assist management in any other functions as may be deemed important and necessary for successful location or division operation.
• Other work-related duties will be assigned by Employer from time to time.

Qualifications

• Minimum of 5 years in the Environmental and/or Industrial Services industry, preferred
• Minimum of 2 years as a Senior Technician, preferred
• Ability to operate vacuum trucks, water blasters, steamer units and other associated equipment
• Ability to work in elevated or confined spaces
• Champion for safety
• Customer focused
• High ethics and values
• Action-oriented and results-driven
• Strong project management skills
• Strong oral and written communications
• Ability to comprehend and…