Location Manager, Management

Why Work for Wells Funeral Home - Canton? Service

• At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
• Work with leading experts in the funeral and cemetery profession.

• Financial assistance programs encouraging employees through education and development in industry related subjects.
• Robust Health and Welfare Plans, and savings account options, designed to support your personal needs, enhance well-being and help navigate life’s challenges.
• Rich 401k and Roth Retirement Plan options available for both Full Time and Part Time employees along with a Company Match.
• Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
• Employee Discounts on services, merchandise, and property to help our team members in their time of need.
• Competitive salary compensable based on market rate and industry experience.

• We value honesty, courage, integrity, ethical behavior and the development of personal growth.
• We are rooted in the communities to provide a personal touch to every family we serve.
• We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

This position will be responsible for managing all aspects of the Funeral Home.

• Oversees the management of resources and day-to-day operations.
• Develops and fosters an environment of professional excellence, focused on providing exemplary service to all client families served.
• Identifies, implements and continuously improves internal practices and processes to ensure maximum productivity and achieve a high degree of client family and positive employee relations atmosphere.
• Strategically aligns staff with operational, customer service, sales and community growth goals to achieve or exceed the applicable locations financial growth and goals.
• Responsible for assuring that the facilities, lawn and grounds is well maintained at all times.
• Other duties as assigned.

• Communication Proficiency.
• Teamwork Orientation.
• Detail Orientation.
• Thoroughness.
• Customer Service Orientation.
• Time Management.

• Four-year degree or equivalent combination of education and experience preferred.
• Bachelor’s degree strongly preferred
• Minimum of 5 years of experience preferred in a funeral home.
• Current Funeral Director license is highly preferred.
• Valid state issued driver’s license in good standing and acceptable driving record.

• Attend and perform work in a professional and courteous manner in accordance with the employer’s requirements.
• Demonstrated willingness to participate in growing market share through community involvement.
• Able to read, write and speak English fluently. Bilingual is a plus.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) preferred.
• Ability to communicate effectively with internal, as well as external customers, community leaders, and grieving client families.
• Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
• Tactful and professional when dealing with complaints or dissatisfaction with services or merchandise.
• Maintains a positive attitude and working environment through organization and communication.
• Ability to simultaneously handle multiple projects, prioritizes tasks, and exercise good judgment.

This position has direct management responsibilities, including hiring, firing, performance management and disciplinary actions as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The duties associated with this position are generally performed in an indoor office setting.
• Outdoor duties may require exposure to natural elements such as inclement weather, extreme temperatures, uneven ground,…