Customer Service Representative - Full Service

Job Title: Customer Service Representative - Full Service

Location: Highland Hills, Ohio, 44122

Duration: 6 months

Work Schedule: Mon-Fri; 9:00 AM - 5:30 PM

• This position provides back office support to client base.
• This includes, but is not limited to, payroll and billing processes.

• Verifies all data has been entered in order to process client payroll and billing timely and accurately
• Timely and professional response to customers enquiries.
• New customer set up and data entry.
• Accurate maintenance of all customer databases. This includes client payroll data and billing data.
• Updates customer folders with changes to reflect current week's payroll and billing instructions.
• Processes credits/rebills.
• Assists clients in developing effective processes for reporting their payroll and billing information accurately and timely as needed.
• Provides repeat training or answer lower level technical questions regarding software usage of payroll and billing platform.
• Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
• Promptly notify management of problem areas.

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

• Consideration may be given to a candidate with a degree in lieu of experience.

• Bachelor's Degree, Accounting or related field, Preferred

• Excellent organizational and time management skills.
• Excellent oral and written communication and interpersonal skills.
• Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
• Understanding of basic accounting principles including payroll, payroll taxes, A/P, A/R, and cash posting.
• Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
• Must be detail oriented, customer focused, proactive and able to work under pressure.

• A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act.
• The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.