Senior Payroll Specialist

Senior Payroll Specialist

Join a leading organization in the senior living industry! We are seeking an experienced Senior Payroll Specialist to serve as a subject matter expert for complex payroll matters and escalated employee payroll concerns. This role is ideal for a payroll professional who thrives on problem-solving, delivering exceptional customer service, and ensuring accurate payroll administration in a high-volume environment.

What We Offer

• Competitive pay and comprehensive benefits.
• Growth opportunities within a stable and growing organization.
• Collaborative team environment.
• The opportunity to make an impact in a mission-driven company serving seniors nationwide.

Responsibilities of the Senior Payroll Specialist

• Serve as the primary point of contact for escalated payroll inquiries and complex payroll issues.
• Research, analyze, and resolve payroll discrepancies involving pay, taxes, deductions, garnishments, direct deposits, and timekeeping.
• Manage and track escalated cases through Salesforce, ensuring timely and accurate resolution.
• Partner with HR, Benefits, Finance, and Operations teams to investigate and resolve challenging payroll matters.
• Support payroll processing activities and perform audits to ensure payroll accuracy and compliance.
• Identify trends, root causes, and opportunities for process improvements to enhance the employee experience.
• Maintain compliance with federal, state, and local payroll regulations while safeguarding confidential employee information.

Qualifications of the Payroll Specialist

• 4+ years of payroll experience, including handling complex payroll issues and escalations.
• Experience with ADP payroll systems required.
• Experience using Salesforce or similar case management platforms required.
• Strong knowledge of payroll regulations, taxes, wage and hour requirements, and payroll best practices.
• Proven ability to research, analyze, and resolve complex payroll matters.
• Excellent customer service, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, high-volume environment.
• Multi-state payroll experience preferred.