Mobile Services Clerk-Driver Job Canton area,Ohio USA,Administrative/Clerical

Mobile Services Clerk-Driver

Internal Classification: BU5 (FLSA non-exempt)

Primary Locations:
Operations Center

Hours:

Full Time (40 hours/week)

Entry Rate: $17.57/hour

We are seeking a professional CDL driver to operate and transport our bookmobiles to various locations, including schools, community neighborhoods and special events. In addition to ensuring safe and timely transportation, this role provides essential patron assistance in the community and performs vital clerical duties within the library building. A strong commitment to driver and vehicle safety is paramount.

Position Summary

An employee serving in this position advances the mission of the Library by driving a bookmobile and providing direct public service. This role is responsible for performing clerical work related to customer assistance and services, circulation, and the collections as well as providing support to other Library staff as needed.

Duties and Responsibilities

Driving and Vehicle Safety

Performs daily and weekly inspections of vehicles and alerts supervisor to any observed safety or mechanical issues.

Performs basic maintenance, cleaning, and record-keeping tasks to ensure safe functioning of vehicle.

Drives library bookmobiles or other library vehicles to designated location according to schedule.

Customer Assistance

Is typically the initial point of contact for most patrons/customers and spends majority of time providing customer assistance "on the floor".

Promotes library services and offerings to patrons.

Introduces patrons to all library service and collection platforms, and can demonstrate their basic functionality.

Performs basic searches in Library catalogs through both public and ILS interfaces.

Assists patrons with basic informational questions using common internet search techniques or prepared reference resources.

Is aware of and can direct patrons to print and online reference tools, including Reader's Advisory resources.

May perform transactional services (e.g., notary, passport) that have defined rules, limited or specific answers, and/or detailed process guidelines.

Circulation

Performs all direct patron and material circulation functions.

Loads and transports materials for delivery in library vehicles.

May assist with record maintenance tasks.

Group Services:
Internal and External

Assists other staff with internal and external group program set up.

Introduces patrons to internal, passive programs and related materials.

May assist other staff with preparing materials for programs.

May assist other staff in external promotional activities

General

May assist in shelving as needed.

Assists in merchandising materials.

Pulls materials from a list to assist with collection management or circulation tasks.

Serves on library committees as needed.

Performs other duties as required.

Core Competencies

Collaborates, Communicates Effectively, Customer Focus, Interpersonal Skills, Situational Adaptability

Technical / Functional Skills

Basic familiarity with library services and operations.
Basic mechanical knowledge.
Ability to perform basic circulation and service functions using the library circulation system, service platforms, and following current procedures.
Ability to master basic functionality of collection platforms.
Demonstrates basic to intermediate level literacy with respect to standard computer and office software.
Ability to sort and file alphabetically and numerically.
Ability to make simple arithmetic calculations with speed and accuracy.

Education and Experience

Education:

High school diploma or equivalent is required.
Certifications or licensure: A valid Class B Ohio drivers' license and ability to maintain a driving record that is satisfactory to the Library's liability insurance carrier is required. Must be willing and able to drive a bookmobile and pass the Library's driving test for the bookmobile.
Years of relevant experience: 0 to 2 years is preferred.
Experience with the principles and practices of customer service is preferred.
Experience with library circulation systems and procedures is preferred.
Experience in public library or public-sector organizations is preferred.

Working Conditions and

Physical Requirements

The library environment involves everyday risks or discomforts that require normal safety precautions typical of offices, which includes the need for general safe workplace practices with office equipment and computers, avoidance of trips and falls, and observance of fire regulations. When this position is within the Mobiles Services department work performed on vehicles (e.g., bookmobiles) is done in close quarters that, at times, may be in motion as teams travel from stop to stop.

Additionally, this work is done year-round in vehicles furnished with heat and air conditioning.
The noise level in the work environment is usually quiet to moderate.
This position is performed mainly in the public and office areas of the Library although some off-site meetings in various other locations may occur (e.g., school visits, etc.). When this…