Business Specialist II

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Develops and maintains profitable small business banking relationships within the Consumer Bank by focusing on the holistic and long‑term needs of business owners and their business. As a specialist and trusted advisor, responsibilities include identifying needs, recommending deposit, treasury, loan products, negotiating deposit and loan terms, coordinating loan approvals and closings, opening and managing deposit accounts, and referring clients to key partners within the company.

In addition, the Business Specialist is tasked with developing core client relationships with existing clients and finding new opportunities for First Financial in the small business segment. Business Specialists manage an existing portfolio of clients, seek opportunities to work with employees of clients, introduce clients to partners as needed, and prospect for new clients through networking and external calling efforts with internal and external partners.

Provide training, coaching, and guidance to assigned districts and banking centers to promote the development and growth in the small business segment.

• Partner with Retail Banking leadership and Business Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core small business segment relationships, fulfill client’s financial needs and provide a FIRST Class Client Experience.
• Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the small business segment, achieving established individual production and growth goals, district and region goals and objectives.
• Responsibility to manage, deepen and grow client relationships with a primary focus on business relationships with credit and deposit exposure assigned to the small business segment.
• Initiate and maintain client and prospect contact through timely and relevant contact strategy, including client interaction in the banking center, telemarketing, digital and/or participating in various activities and events outside of normal working hours.
• Establish personal sales plans/strategies for assigned districts and region to achieve success in the small business space, leveraging and following up on leads and campaigns to deepen and win new core small business relationships, anchored with a small business checking account.
• Coordinates new loan origination requests, conducts loan closings, opens new Small Business Banking deposit account relationships, and takes a holistic approach when discussing client needs by referring other Bank products and services as necessary throughout the bank.
• Supports Business Program Manager and Retail Leadership by consulting with other Small Business Bankers and Banking Center teams on challenging/complex situations with small business clients and working to identify new introductions and opportunities.
• Serves as a liaison and knowledge resource for financial center teams and associates with respect to small business products, services, promotions, program enhancement, etc. that impacts how we succeed in the small business segment.
• Assists program manager with providing leadership, feedback and guidance within the small business segment that leads to improving the program and long‑term success in the small business segment within the assigned districts and region.
• Participates bank marketing and sales promotions focused on the small business segment, especially within the district and assigned region; contributes to initiatives and programs designed to promote organization’s strategic priorities.
• Complies with all bank, loan and regulatory guidelines and policies, maintaining operational excellence with loans and deposits within the portfolio.
• Identify and develop the small business client segment book of business; provide in‑market support and involvement in fostering client relationships and uncovering…