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Customer Service Administrator
Job in
Canton, Stark County, Ohio, 44701, USA
Listed on 2026-09-12
Listing for:
Hendrickson
Full Time
position Listed on 2026-09-12
Job specializations:
-
Business
Business Development, Business Administration
Job Description & How to Apply Below
Position Purpose
Administer RGA's, credits, OFI's (Opportunity for Improvement) and CC's (Customer Comments) for the division & other divisions (as a shared resource) in accordance with associated operating procedures.
Essential Functions- Administer and maintain detailed records for RGA's, credits, no-charge shippers & invoice only.
- Process all OEM OFI's and CC's via ACTION database.
- Prepare and maintain daily reports.
- Release all new Sales Orders and Order Changes daily in KBM/AS400, generating electronic Sales Order Acknowledgements.
- Interact closely with Technical Customer Service department, Trailer Account Managers and Quality and plant personnel.
- Maintain data and create PowerPoint presentations for Management Review.
- Attend weekly Quality CI (Continuous Improvement) meetings.
- Participate in audits with internal/external auditors.
Other duties as assigned.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
Education and TrainingBachelor's degree in Business Administration or related field preferred. Experience in Quality a plus.
Minimum Qualifications- 1-3 years experience in Customer Service or Sales.
- Mechanical inclination.
- PC skills required (Excel, Word, PowerPoint, Email).
- KBM/AS400 skills a plus.
- QAD skills a plus.
Extensive sitting to perform tasks.
Environmental ConditionsOffice setting.
Behavioral Traits- Excellent interpersonal and communication skills.
- Self-starter; able to make sound decisions on behalf of the customer and company.
- Excellent interpersonal and communication skills.
- medical, dental, and vision insurance
- life, travel, and disability insurance
- a flexible spending account
- 401K plans
- a pension plan
- paid holidays and vacation
- financial assistance programs if you decide to adopt a child or want to pursue further education
- comprehensive wellness program and an Employee Assistance Program, that supports individuals in the proactive management of their overall health and wellness
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